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What is a Consumer Insight? An insight is not something that consumers ever knew before. That would be knowledge not insight.  It’s not data or fact about your brand that you want to tell. Oddly enough, Insight is something that everyone already knows. Consumer Insights are little secrets hidden beneath the surface, that explain the underlying behaviors, motivations, pain points and emotions of your consumers. Consumer Insights come to life when they are told in such a captivating way that makes consumers stop and say “Hmmm, that’s exactly how I feel. I thought I was the only one who felt like that.” That’s why we laugh when see the way that insight is projected with humor, why we get goose bumps when insight is projected with inspiration and why we cry when the insight comes alive through real-life drama. Here’s how it shows up in great advertising.

Dove “Real Beauty”

We know that the women we see up on the runway are size 2, 103 pounds and likely 17. Movie stars have had plastic surgery. We know that print ads, even with the most beautiful women, have been photo-shopped. There are real problems in our current society with anorexia  anxiety and depression about appearance. Dove’s insight of “Women in all shapes, sizes, look are still beautiful. Let’s stop idolizing the fake and start living in the real world. Let’s be happy with what we look like”. Women connected with this insight because they already felt that way, but were just glad someone was finally saying it.

Benylin “Take a Benylin Day”

Can you ever imagine a cough medicine telling their consumers to take a day off? This one is one of my ads from a decade ago, so I know it well. Let me share the science of cough medicine: a cold lasts 7 days WITHOUT cough medicine and a cold lasts 7 days WITH a cough medicine. The big drug companies fear you will ever find that out. But in reality, the role of a cough medicine  is not to cure you but to comfort you.

The insight here is that “Having a cold really sucks, trying to fight through it and get to work sucks even more, I know in the back of my mind I should call in sick and just take a day to get better. What is with all these medicines telling me how to get back to work?” Benylin captured consumers by portraying how consumers feel when they get a cold. They were happy someone was giving them permission to take a day off and rest. On line, we even gave them a script and practice sessions for how to call in sick.

Ikea “It’s just a lamp”

It’s a gutsy move by Ikea to admit that their furniture is disposable. But in reality, Ikea has loyal fans that keep coming back to the store. This Lamp ad captures consumers who connect to the insight about “whey hang onto this old lamp, it’s crazy, just get this year’s better model”.

 

Stella Artois “Home from the War”

Stella is a premium beer, not for all occasions. It’s worth savouring, not wasting on the every day moments. Here is a son returning from war, his dad is so relieved to see him and the obvious moment is to give him a Stella to celebrate his return. But, the dad views Stella was such a high regard that “I love my Stella so much that I would not waste Stella, even on the man who saved my son’s life”.

 

Nike “Find Your Greatness”

There is a fat kid inside most of us. This ad was aired during the Olympics when the best of the best are celebrated and those who come 4th are chastised. “I know working out is good for me. I am never going to win a medal. But I still want to improve, just a little”.  We don’t have to push to win a gold medal to be motivated to get out there and run.

To read the Beloved Brands training presentation on how to get Better Advertising, click on this slideshare presentation: 

Beloved Brands: Who are we?

At Beloved Brands, our purpose is to help brands find a new pathway to growth. We believe that the more love your brand can generate with your most cherished consumers, the more power, growth and profitability you will realize in the future.

The best solutions are likely inside you already, but struggle to come out. Our unique engagement tools are the backbone of our strategy workshops. These tools will force you to think differently so you can freely generate many new ideas. At Beloved Brands, we bring our challenging voice to help you make decisions and refine every potential idea.

We help brands find growth

We start by defining a brand positioning statement, outlining the desired target, consumer benefits and support points the brand will stand behind. And then, we build a big idea that is simple and unique enough to stand out in the clutter of the market, motivating enough to get consumers to engage, buy and build a loyal following with your brand. Finally, the big idea must influence employees to personally deliver an outstanding consumer experience, to help move consumers along the journey to loving your brand.

We will help you write a strategic brand plan for the future, to get everyone in your organization to follow. It starts with an inspiring vision that pushes your team to imagine a brighter future. We use our strategic thinking tools to help you make strategic choices on where to allocate your brand’s limited resources. We work with your team to build out project plans, creative briefs and provide advice on marketing execution.

To learn more about our coaching, click on this link: Beloved Brands Strategic Coaching

We make Brand Leaders smarter

We believe that investing in your marketing people will pay off. With smarter people behind your brands will drive higher revenue growth and profits. With our brand management training program, you will see smarter strategic thinking, more focused brand plans, brand positioning, better creative briefs that steer your agencies, improved decision-making on marketing execution, smarter analytical skills to assess your brand’s performance and a better management of the profitability of the brand.

To learn more about our training programs, click on this link: Beloved Brands Training

If you need our help, email me at graham@beloved-brands.com or call me at 416 885 3911

 

Beloved Brands Graham Robertson

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Graham Robertson

Graham spent 20 years in Brand Management leading some of the world’s most beloved brands at Johnson and Johnson, General Mills and Coke, rising up to VP Marketing. In his career, he has won numerous Advertising, Innovation and Leadership awards. Graham played a major role in helping J&J win Marketing Magazine’s prestigious “Marketer of the Year” award. Graham brings a reputation for challenging brand leaders to think differently and to be more strategically focused. Graham founded Beloved Brands in 2010, to help brands find growth and make brand leaders smarter. He leads workshops to help define your Brand Positioning, build your brand’s Big Idea, and write strategic Brand Plans that motivate and focus everyone that works on the brand. Our Beloved Brands training programs will help your team, produce exceptionally smart work work that drives stronger brand growth and profits. We cover everything a brand leader needs to know including strategic thinking, planning, positioning, execution and analytics. Our robust client roster has included the NFL Players Association, Reebok, the NBA, Acura, Shell, Miller Lite, 3M, Jack Link’s and Pfizer. His weekly brand stories have generated over 5 million views.

5 Comments

Wade Giles (@WadeAGiles) · May 10, 2013 at 10:08 am

Homology of beliefs. That’s what the target discovers in the marketer’s message. There must be a cultural gap between my thinking and the Stella Artois ad. Kind of got a hero-denigrating vibe which did not resonate with me as an American.

Insight Wizardry – How Insights Can Help Your Startup to Better Understand and Target Your Customers | Small Talx · July 31, 2013 at 11:28 am

[…] Nike did quite the same. They could have communicated the product benefits of their sneakers, yet they related to the “fat kid in all of us” and our need for feeling proud of ourselves whatever ridiculously low aims we can set. […]

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[…] examples of great INSIGHT driven […]

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[…] You might also enjoy reading about brands that are using consumer insight as the basis of their advertising.  So many Brand Leaders think your job is to represent the brand to the consumer.  What if you were to represent the consumer to the brand?   Would your work look different?  Click on this story to read more:   5 Great Ads Based on a Unique Consumer Insight […]

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[…] You might also enjoy reading about brands that are using consumer insight as the basis of their advertising.  So many Brand Leaders think your job is to represent the brand to the consumer.  What if you were to represent the consumer to the brand?   Would your work look different?  Click on this story to read more:   5 Great Ads Based on a Unique Consumer Insight […]

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