Nike advertising inspires and challenges next generation in China

NikeNike China China advertising is using consumer insights to understand the underlying behaviors, motivations, pain points and emotions of Chinese consumers. Over the last few months, we are seeing Nike using advertising to connect, challenge and inspire consumers in China.

There are two types of Nike ads we see.

  • The classic celebrity style ads, showing the greatness of Michael Jordan, Lebron or Cristiano Ronaldo. They are entertaining and give validation that the best in the world are using Nike.
  • There are those with a message designed to challenge, inspire and push your athletic boundaries beyond what you thought was possible. These ads give us enough goosebumps to get us off the couch.

Don’t call me precious

This Nike China ad campaign speaks directly with the kids, while it flies directly in the face of over-protective parents in China and everywhere around the world.

The quote from the Nike China VP of Marketing outlines the insight. “When it comes to sports, children have the grit, determination and fearlessness of adults. They aren’t constrained by their age, but they’re sometimes constrained by parents’ fears of them falling or failing. We wanted to help overcome this overprotectiveness by reframing ‘young athletes’ as athletes who happen to be young.”

Just like Nike “Just Do It” ads pushed the western youth in the 1980s and 1990s, with inspirational ads, Nike China is taking that approach to grow their brand in China. What do you think?

Dare to become

This ad challenges the youth of China to imagine into the future when they can become the dominant soccer/football nation. It aired during the recent World Cup, generating over 170 million views in the first four days after it was released. It shows the iconic #7, currently worn by Cristiano Ronaldo, and he turns around to reveal it is a Chinese soccer player in the future.

Keep in mind, only 6 countries have won the World Cup since 1970, and only 8 have been in the finals. China is currently ranked 75th in the world. However, with 1.4 billion people, and a little inspiration, maybe this ad can come true in the future. Just imagine.

To learn more about this type of thinking, you should explore my new book, Beloved Brands.

With Beloved Brands, you will learn everything you need to know so you can build a brand that your consumers will love.

You will learn how to think strategically, define your brand with a positioning statement and a brand idea, write a brand plan everyone can follow, inspire smart and creative marketing execution and analyze the performance of your brand through a deep-dive business review.

To order the e-book version or the paperback version, click on this link: https://lnkd.in/eF-mYPe

Beloved Brands: Who are we?

At Beloved Brands, our purpose is to help brands find a new pathway to growth. We believe that the more love your brand can generate with your most cherished consumers, the more power, growth, and profitability you will realize in the future.

The best solutions are likely inside you already, but struggle to come out. Our unique engagement tools are the backbone of our strategy workshops. These tools will force you to think differently so you can freely generate many new ideas. At Beloved Brands, we bring our challenging voice to help you make decisions and refine every potential idea.

We help brands find growth

We start by defining a brand positioning statement, outlining the desired target, consumer benefits and support points the brand will stand behind. And then, we build a big idea that is simple and unique enough to stand out in the clutter of the market, motivating enough to get consumers to engage, buy and build a loyal following with your brand. Finally, the big idea must influence employees to personally deliver an outstanding consumer experience, to help move consumers along the journey to loving your brand.

We will help you write a strategic brand plan for the future, to get everyone in your organization to follow. It starts with an inspiring vision that pushes your team to imagine a brighter future. We use our strategic thinking tools to help you make strategic choices on where to allocate your brand’s limited resources. We work with your team to build out project plans, creative briefs and provide advice on marketing execution.

To learn more about our coaching, click on this link: Beloved Brands Strategic Coaching

We make Brand Leaders smarter

We believe that investing in your marketing people will pay off. With smarter people behind your brands will drive higher revenue growth and profits. With our brand management training program, you will see smarter strategic thinking, more focused brand plans, brand positioning, better creative briefs that steer your agencies, improved decision-making on marketing execution, smarter analytical skills to assess your brand’s performance and a better management of the profitability of the brand.

To learn more about our training programs, click on this link: Beloved Brands Training

If you need our help, email me at graham@beloved-brands.com or call me at 416 885 3911

 

The five success factors to make it at the Brand Manager level

The best Brand Managers must take ownership, provide the strategic direction, work the system, handle pressure and get the most of their direct report.

Success factors for Brand Managers

The five success factors to make it at the Brand Manager levelI’m going to go through each of the five success factors to make it at the Brand Manager level As someone who managed and promoted many Brand Managers, these are what I would use to measure success.

  1. Take ownership of the brand.
  2. Provide the strategic direction
  3. Work the system
  4. Handle the pressure
  5. Get the most of their direct report

1. Take Ownership of the brand

Many Brand Managers struggle are with the transition from being the helper to now being the owner. As you move into the job, you have to get away the idea that someone will hand you a project list. Not only will you make the project list, but you should also come up with the strategies that set up the need for the projects. 

Make a shift in how you speak with your boss. Speak with a telling voice, rather than an asking voice. It is ok to ask questions as feelers, but a great boss will want you to tell them what you want to do, and let the debate begin from there. They do not want to do your job. 

People on your team will look to you for the decisions. While they want to be heard and have their expertise recognized, but they want you to make the decisions. 

2. Provide Strategic Direction

Create a vision for the brand that can serve as a rallying cry for your team. Let everyone know where you want to go. Make sure the strategic choices and your brand’s execution matches up with your vision.

As the brand owner, you become the steward of the strategy. Reject everything that does not line up to your vision. Think with three strategic pillars, so you can steer a consistent delivery of the brand through the various functions and agencies who support your brand.

3. Work the system

You have to be able to see how the organization works and appreciate the motivations of various key stakeholders. You have to be able to understand the layers of the organization, with varying goals and motivations. Use that knowledge to begin to work the system.

Inspire, challenge and push your key subject matter experts to you their best. Understand their motivations and tap into those motivations as a way to ask people for their best.

4. Handle the pressure

The unknown of ambiguity and the time pressure of deadlines can work against each other. Figure out how to work them to our advantage, as they evoke the right balance of patience with ambiguity and persistence in getting things done. Be organized, disciplined and work the system, so it does not get in your way.

Another significant pressure for Marketers is when the results do not come in. It can be frustrating but is a reality we face. Force yourself to course correct, re-examine the underlying issues, and regroup with your team to look at other options, rather than continuing to repeat and repeat and repeat.

There is pressure in relationships that many Marketers feel, but are unable to fix. Be pro-active in making the first move to build a relationship. Try to figure out the motivations and frustration points in those you work with before they become a problem. Common ground is usually not that far away.

5. Get the most out of your direct report

Most Brand Managers struggle with their first five direct reports. The key is to keep self-evaluating and looking for ways to improve with each direct report.

It can be a struggle to shift from “do-er” to coach, as it is tempting to think you can do something faster, so you may as well do it. The problem is you just become the “super ABM.”
Many Brand Managers fail to share the spotlight, so it becomes hard for you to showcase your Assistant Brand Manager. You must believe the work of your Assistant Brand Manager will reflect positively on how good of a manager you are.

Provide your direct report with positive and negative feedback, delivered in a timely fashion. Too many new managers are afraid to “go negative” so their ABM is left in the dark or left believing they are doing a good job. Take the time to teach up front, give them room to try it out and then provide hands-on feedback in real time.

Here are the 10 reasons Brand Managers get fired

  1. Struggle to make decisions.
  2. Not analytical enough.
  3. Can’t get along with others.
  4. Not good with ambiguity.
  5. Bad people manager.
  6. Poor communicators with management or partners.
  7. Never follow your instincts.
  8. Can’t think or write strategically 
  9. You don’t run the brand; you let the brand run you.
  10. Sloppy with budgets and timelines.

To read this article, click on the link below:

10 reasons why Brand Managers get fired. Tips to fix each reason.

To learn more about this type of thinking, you should explore my new book, Beloved Brands.

With Beloved Brands, you will learn everything you need to know so you can build a brand that your consumers will love.

You will learn how to think strategically, define your brand with a positioning statement and a brand idea, write a brand plan everyone can follow, inspire smart and creative marketing execution and analyze the performance of your brand through a deep-dive business review.

To order the e-book version or the paperback version, click on this link: https://lnkd.in/eF-mYPe

Beloved Brands: Who are we?

At Beloved Brands, our purpose is to help brands find a new pathway to growth. We believe that the more love your brand can generate with your most cherished consumers, the more power, growth, and profitability you will realize in the future.

The best solutions are likely inside you already, but struggle to come out. Our unique engagement tools are the backbone of our strategy workshops. These tools will force you to think differently so you can freely generate many new ideas. At Beloved Brands, we bring our challenging voice to help you make decisions and refine every potential idea.

We help brands find growth

We start by defining a brand positioning statement, outlining the desired target, consumer benefits and support points the brand will stand behind. And then, we build a big idea that is simple and unique enough to stand out in the clutter of the market, motivating enough to get consumers to engage, buy and build a loyal following with your brand. Finally, the big idea must influence employees to personally deliver an outstanding consumer experience, to help move consumers along the journey to loving your brand.

We will help you write a strategic brand plan for the future, to get everyone in your organization to follow. It starts with an inspiring vision that pushes your team to imagine a brighter future. We use our strategic thinking tools to help you make strategic choices on where to allocate your brand’s limited resources. We work with your team to build out project plans, creative briefs and provide advice on marketing execution.

To learn more about our coaching, click on this link: Beloved Brands Strategic Coaching

We make Brand Leaders smarter

We believe that investing in your marketing people will pay off. With smarter people behind your brands will drive higher revenue growth and profits. With our brand management training program, you will see smarter strategic thinking, more focused brand plans, brand positioning, better creative briefs that steer your agencies, improved decision-making on marketing execution, smarter analytical skills to assess your brand’s performance and a better management of the profitability of the brand.

To learn more about our training programs, click on this link: Beloved Brands Training

If you need our help, email me at graham@beloved-brands.com or call me at 416 885 3911

Be smart about your brand career and build it around your core strength.

Just like a brand, we each bring a core strength as a marketing leader. There are four general core strengths to build Brand Careers around; running the business, marketing execution, strategic thinking or managing people. You should be managing your marketing career around your core strength.

Do you know your core strength? 

Let’s take it a step further. Here’s a game you can play to force your thinking. Look below at the diagram. You have four chips. Put one on the highest strength, two on the medium and force one to be at the lowest.

Brand Careers

If you still say, “I’m pretty good at all 4” then push yourself, I might not believe you. No one is equally great at all four. You have to know your strength. As you make your next move, each choice may lead you to 4 different career choices.

If you love running the business, focus your career in product management, private equity or new industries. When you love marketing execution, explore switching to an agency role, an innovation leader or a media expert. If you are a strategic thinker, move into consulting, be a professor or go into a global role. Finally, when your strength is people leadership, keep moving up to a general management role, explore the entrepreneur world or become a personal coach.

When your strength is running the business

You are naturally a business leader, who enjoys the thrill of hitting the numbers– financial or share goals. In Myers Briggs, you might be an ENTJ/INTJ (introvert/ extrovert, intuition, thinking, judgment). This is the “field general” who brings the intuitive logic and quick judgment to decisions quickly to capitalize on the business opportunity.Brand Careers

You like product innovation side more than advertising. Moreover, you are fundamentally sound in the core elements of running a business—forecasting, analytics, finance, distribution—working each functional areas for the benefit of the products. You may have gaps in creativity or people leadership, but you are comfortable giving freedom to your agencies or team to handle the creative execution.

My recommendation is to stay within Product Management as long as you can. If you find roadblocks in your current industry, consider new verticals before you venture into new career choices. You should consider running businesses on behalf of Private Equity firms or venture into Entrepreneurship, where you can leverage your core strength of running a business.

If you are looking to figure out your Myers-Briggs score, here’s a great link to get started.

https://www.cpp.com/en-US/Products-and-Services/Myers-Briggs.

When your biggest strength is Marketing Execution

When you are the type of Brand Leader, who is highly creative and connects more to ideas and insights than strict facts and tight business decisions. You believe facts can guide you but never decide for you. Also, you are high on perception, allowing ambiguous ideas to breathe before closing down on them. Moreover, you respect the creative process and creative people. You are intuitive in deciding what a good or bad idea is. You may have gaps in the areas of organizational leadership or strategy development that hurts you from becoming a senior leader. Moreover, you likely see answers before questions and frustrated by delays.Brand Careers

Staying in the Marketing area, you may end up limited in moving beyond an execution role. You may be frustrated in positions that would limit your creativity. Stepping into a Director level role could set you up for failure. Look to grab a subject-matter-expert role in internal advertising, media, innovation role or merchandising.

Going forward beyond Marketing, consider switching to the Agency side or Consult on subject-matter expertise (Innovation, Marketing Communication or Public Relations) to build on your strengths.

When you are naturally a strategic thinker

You enjoy the planning more than the execution. You might fall into the INTP, where you’re still using logic and intuition, stronger at the thinking that helps frame the key issues and strategies than making the business decisions. The introvert side would also suggest that your energy comes from what’s going on in your brain, than externally. An honest assessment would indicate that managing and directing the work of others is not your strength.Brand Careers

If you stay within the marketing industry, you would be very strong in a Global Brand role, General Management or even a Strategic Planning role. You need to either partner with someone who is strong at Marketing Execution or builds a strong team of business leaders beneath you.
Going outside, you would enjoy Consulting and thought leadership which could turn into either an academic or professional development type roles. Continue building your thought leadership to carve out a specific perspective or reputation where you can monetize.

When your biggest strength is leading people

You find a natural strength in leading others. You are skilled in getting the most from someone’s potential. Also, you are good at conflict resolution, providing feedback, inspiring/motivation and career management of others. You are a natural extrovert and get your energy from seeing others on your team succeed. As you move up, you should surround yourself with people who counter your gaps–whether that is on strategy or marketing execution.

If you find yourself better at management than marketing,  pursue a general management role. Become a leader of leaders. Look for a cross-functional shift in sales or operations to gain various perspectives of the business to enable you to take on a general management role in the future.

After you hit your peak within the corporate world, consider careers such as executive coaching where the focus remains on guiding people.

 

To learn more about this type of thinking, you should explore my new book, Beloved Brands.

With Beloved Brands, you will learn everything you need to know so you can build a brand that your consumers will love.

You will learn how to think strategically, define your brand with a positioning statement and a brand idea, write a brand plan everyone can follow, inspire smart and creative marketing execution and analyze the performance of your brand through a deep-dive business review.

To order the e-book version or the paperback version, click on this link: https://lnkd.in/eF-mYPe

Beloved Brands: Who are we?

At Beloved Brands, our purpose is to help brands find a new pathway to growth. We believe that the more love your brand can generate with your most cherished consumers, the more power, growth, and profitability you will realize in the future.

The best solutions are likely inside you already, but struggle to come out. Our unique engagement tools are the backbone of our strategy workshops. These tools will force you to think differently so you can freely generate many new ideas. At Beloved Brands, we bring our challenging voice to help you make decisions and refine every potential idea.

We help brands find growth

We start by defining a brand positioning statement, outlining the desired target, consumer benefits and support points the brand will stand behind. And then, we build a big idea that is simple and unique enough to stand out in the clutter of the market, motivating enough to get consumers to engage, buy and build a loyal following with your brand. Finally, the big idea must influence employees to personally deliver an outstanding consumer experience, to help move consumers along the journey to loving your brand.

We will help you write a strategic brand plan for the future, to get everyone in your organization to follow. It starts with an inspiring vision that pushes your team to imagine a brighter future. We use our strategic thinking tools to help you make strategic choices on where to allocate your brand’s limited resources. We work with your team to build out project plans, creative briefs and provide advice on marketing execution.

To learn more about our coaching, click on this link: Beloved Brands Strategic Coaching

We make Brand Leaders smarter

We believe that investing in your marketing people will pay off. With smarter people behind your brands will drive higher revenue growth and profits. With our brand management training program, you will see smarter strategic thinking, more focused brand plans, brand positioning, better creative briefs that steer your agencies, improved decision-making on marketing execution, smarter analytical skills to assess your brand’s performance and a better management of the profitability of the brand.

To learn more about our training programs, click on this link: Beloved Brands Training

If you need our help, email me at graham@beloved-brands.com or call me at 416 885 3911

Here’s the simplest way for how to write a smart strategic objective statement

Here's the simplest way for how to write a smart strategic objective statementI want to show you a simple way to turn your smart strategic thinking into writing a strategic objective statement that can provide explicit marching orders to everyone who works on the brand. A strategic objective statement lays out an investment of a program against a focused opportunity, impacts the marketplace and pays back to the brand. The problem for most brand plans, is people don’t know how to write these statements. 

Start with your strategic thinking first

The process starts off with the five elements of smart strategic thinking. And once you do that, it helps organize that thinking into a statement.

  1. You need to set a vision of what you want
  2. Invest resources in a strategic program
  3. Focus on an identified opportunity
  4. Leverage a breakthrough market impact
  5. Performance result that pays back

Brand Strategic Objective Statement

 

Use that tool to map out your thinking. 

Let’s look at the fictional Gray’s Cookies as a case study. Gray’s Cookies are the ultimate healthy cookie, which is excellent tasting, low fat, low calorie and made from the best ingredients. I did mention it was fictional. This cookie is battling the major mainstream competitors, starting from a small niche with a core target market of fans who are beginning to love the brand. 

Here are the five elements of smart strategic thinking for Gray’s Cookies:

1. Set a vision of what you want

Gray’s wants to be the first healthy cookie to generate the craving, popularity, and sales of a mainstream cookie. Make Gray’s a $100 million brand by 2020. The most significant issue in the way, like many new brands, is how to drive trial while closing gaps.  

2. Invest resources in a strategic program

At the rapid growth stage, Gray’s needs to build a strong bond with consumers, address the distribution gaps while battling any mainstream brands who could enter the healthy cookie segment.

3. Focus on an identified opportunity

Gray’s Cookies recognizes the opportunity created by the consumer shift to healthy choices. If they can take the dominant power player role in the healthy cookie segment, they can drive high market share in a rapid growth category segment.

4. Leverage a breakthrough market impact

Gray’s Cookies is the dominant power player role in driving high trial, and significant market share results to gain additional shelf space in the retail stores.

5. Performance result that pays back

Gray’s will bring mainstream cookie users over to drive higher sales and establish itself as the dominant “healthy cookie” brand.

Now let’s translate that into a statement you can use in your plan.

We need to reorganize the thinking a little bit.

Strategic Thinking

Write the brand vision as thinking of what the ideal state of your brand would look like 5-10 years from now. Next, think of the key issue statement as the challenge to that vision statement, based on what might be the biggest obstacle in the way of your vision. Phrase it as a question, so the answer becomes the strategic objective statement.

And now, the strategic objective statement has to cover off the remaining four other strategic elements including the program investment, focused opportunity, market impact and the performance result. I’m going to show you a way to organize it into an a, b, c, d approach.

Here’s how that strategic objective statement breaks down: 

a) The statement calls out the investment in a strategic program, with crystal clear marching orders to the team, leaving no room for doubt, confusion or hesitation. In this example, the strategic program is to “Create an elevated VIP consumer experience.” 

b) You should provide a focused opportunity, which is the breakthrough point where the brand will exert pressure to create a market impact. In this example, the focused opportunity is to “Reward our most loyal consumers.”  

c) You must have a specific desired market impact to outline the market stakeholder you will attempt to move, whether it is consumers, sales channels, competitors or influencers. In this example, the desired impact is to “Turn the consumer’s regular usage into a higher frequency ritual.” 

d) And finally, you need a specific performance result, linking the market impact to a specific result on the brand, either making the brand more powerful or more profitable. In this example, you are “Tightening their bond with our brand.”

This unique strategic model will force you to pick answers to build a strategy statement with marching orders for those who follow your plan. As you move to building your brand plan, I recommend you use these four elements of smart strategic objective statements to ensure you structure the thinking. 

A few more examples:

Starbucks

  • Rebuild the consumer experience (a) by training all the Starbucks baristas (b) to emphasize how our people make the difference (c) to bring frustrated brand lovers back to Starbucks (d)
  • Enhance the Starbucks experience at lunch (a) with innovative sandwiches and snacks (b), that reinforce the quality difference at Starbucks (c) to successfully enter the lunchtime market (d).

Special K

  • Advertise Special K’s brand idea of “empowering women” (a) focused on women who are frustrated by “lose and gain” diet fads (b), to move new consumers from awareness to trial (c) and gain share (d).
  • Build a low-calorie innovation plan across the entire grocery store (a) focused on our most loyal Special K lovers (b), to drive trial of new items (c) and successfully enter new markets (d).

Apple

  • Apple will launch a full communications assault (a) to challenge the PC/Microsoft Windows dominant position (b) by finding flaws in the PC to contrast with Mac computers’ simplicity (c) to steal significant market share by enticing frustrated consumers to buy a Mac (d).
  • Apple will launch a full assault against the entire music industry (a) with a disruptive innovator stance (b) to show how iTunes provides higher quality digital music on your iPod, much cheaper, faster and smarter than CDs (c) to gain an entry point into the music industry (d).

How this translates into your Brand Plan

What you will notice is these statements are rather chunky. They end up kinda long-winded and hard to rally a team around. They are the sub-heading to a great heading. The first thing you want to do now is summarize it into a bold statement.

Brand Plan

But all this thinking will not go without value as the strategic objective statement should be the first line under the headline of your brand strategy.

Brand Plan

To learn more about this type of thinking, you should explore my new book, Beloved Brands.

With Beloved Brands, you will learn everything you need to know so you can build a brand that your consumers will love.

You will learn how to think strategically, define your brand with a positioning statement and a brand idea, write a brand plan everyone can follow, inspire smart and creative marketing execution and analyze the performance of your brand through a deep-dive business review.

To order the e-book version or the paperback version, click on this link: https://lnkd.in/eF-mYPe

Beloved Brands: Who are we?

At Beloved Brands, our purpose is to help brands find a new pathway to growth. We believe that the more love your brand can generate with your most cherished consumers, the more power, growth, and profitability you will realize in the future.

The best solutions are likely inside you already, but struggle to come out. Our unique engagement tools are the backbone of our strategy workshops. These tools will force you to think differently so you can freely generate many new ideas. At Beloved Brands, we bring our challenging voice to help you make decisions and refine every potential idea.

We help brands find growth

We start by defining a brand positioning statement, outlining the desired target, consumer benefits and support points the brand will stand behind. And then, we build a big idea that is simple and unique enough to stand out in the clutter of the market, motivating enough to get consumers to engage, buy and build a loyal following with your brand. Finally, the big idea must influence employees to personally deliver an outstanding consumer experience, to help move consumers along the journey to loving your brand.

We will help you write a strategic brand plan for the future, to get everyone in your organization to follow. It starts with an inspiring vision that pushes your team to imagine a brighter future. We use our strategic thinking tools to help you make strategic choices on where to allocate your brand’s limited resources. We work with your team to build out project plans, creative briefs and provide advice on marketing execution.

To learn more about our coaching, click on this link: Beloved Brands Strategic Coaching

We make Brand Leaders smarter

We believe that investing in your marketing people will pay off. With smarter people behind your brands will drive higher revenue growth and profits. With our brand management training program, you will see smarter strategic thinking, more focused brand plans, brand positioning, better creative briefs that steer your agencies, improved decision-making on marketing execution, smarter analytical skills to assess your brand’s performance and a better management of the profitability of the brand.

To learn more about our training programs, click on this link: Beloved Brands Training

If you need our help, email me at graham@beloved-brands.com or call me at 416 885 3911

How In-N-Out Burger is the 4th best place to work in America

In-N-Out Burgers is one of the most beloved brands in the world. In-N-Out Burgers understands the role amazing people can play in creating a consumer experience that supports the brand. While a west coast brand that is (very) slowly moving east, the brand has the most crazed brand fans. You can get in a serious argument if you try to say another burger place is equal or better. What’s hidden beneath the surface, is a strong base of loyal, hard-working and well-rewarded employees.

Glass Door Survey

According to the annual Glass Door survey, In-N-Out is the 4th best place to work in America. If you narrow that down to LA, In-N-Out is the #1 place to work. It’s not just a one year fluke, In-N-Out has been a top 10 place to work since they started the survey in 2009. And it receives the same rave reviews on Indeed.com

Look at the other four companies on the list: the two biggest social media companies in the world, and two high-end consulting firms.

The secret recipe behind In-N-Out

In-N-Out pay their managers up to $160,000 a year, which is 3 to 4x higher than the industry average. And in California, that salary beats what a tech worker in Silicon Valley ($114K) or an architect ($112k) is making.

As for entry level workers, In-N-Out pay $2 above the minimum wage. In-N-Outoffers benefits including 401(k) plans, paid vacation, and dental and vision coverage for part- and full-time employees — which is an amazing package in the fast-food industry. And on top of that, they only promote from within. Employees say you get 2-3 promotions in the first year, with a wage hike each time. And every shift, you get a free In-N-Out hamburger.

Many of the online reviews talk about the fun atmosphere, the and the family feel of the managers, who are sympathetic to the needs of their staff. Salary alone will not get you a 4.6/5 on an anonymous review site.

Now it is hard-working, intense job, especially with the crowds of brand fans each location attracts. I love the drive-thru experience where the smiling employee comes right up to your car and takes your order. That very second, it says this brand is about creating an amazing experience, even if you are just here for a few minutes. Brand Idea Employees

Marketing your brand to employees inside your own company

The best brands consistently deliver. When you build your brand idea, I recommend you use a cross-functional team, including salespeople, R&D, human resources, finance, and operations. Their participation is one way to gain their buy-in. But that’s not where it stops.

Use your internal brand communications tools to drive a shared definition of the brand idea, as well as getting everyone to articulate how their role delivers that brand idea. Give the external and internal brand story equal importance to the consumer experience you create for your brand.

Brand Idea Employees

Everyone who works on the brand should use the brand idea as inspiration, and to guide decisions and activities across every function of your organization. It is the people within the brand organization who will deliver the brand idea to the consumer. Everyone needs a common understanding of and talking points for the brand.

When you work on a brand that leads to the customer experience, your operations people will be responsible for the face-to-face delivery of your brand to the consumer. Develop a list of service values, behaviors, and processes to deliver the brand idea throughout your organization.

 

To learn more about this type of thinking, you should explore my new book, Beloved Brands.

With Beloved Brands, you will learn everything you need to know so you can build a brand that your consumers will love.

You will learn how to think strategically, define your brand with a positioning statement and a brand idea, write a brand plan everyone can follow, inspire smart and creative marketing execution and analyze the performance of your brand through a deep-dive business review.

To order the e-book version or the paperback version, click on this link: https://lnkd.in/eF-mYPe

Beloved Brands: Who are we?

At Beloved Brands, our purpose is to help brands find a new pathway to growth. We believe that the more love your brand can generate with your most cherished consumers, the more power, growth, and profitability you will realize in the future.

The best solutions are likely inside you already, but struggle to come out. Our unique engagement tools are the backbone of our strategy workshops. These tools will force you to think differently so you can freely generate many new ideas. At Beloved Brands, we bring our challenging voice to help you make decisions and refine every potential idea.

We help brands find growth

We start by defining a brand positioning statement, outlining the desired target, consumer benefits and support points the brand will stand behind. And then, we build a big idea that is simple and unique enough to stand out in the clutter of the market, motivating enough to get consumers to engage, buy and build a loyal following with your brand. Finally, the big idea must influence employees to personally deliver an outstanding consumer experience, to help move consumers along the journey to loving your brand.

We will help you write a strategic brand plan for the future, to get everyone in your organization to follow. It starts with an inspiring vision that pushes your team to imagine a brighter future. We use our strategic thinking tools to help you make strategic choices on where to allocate your brand’s limited resources. We work with your team to build out project plans, creative briefs and provide advice on marketing execution.

To learn more about our coaching, click on this link: Beloved Brands Strategic Coaching

We make Brand Leaders smarter

We believe that investing in your marketing people will pay off. With smarter people behind your brands will drive higher revenue growth and profits. With our brand management training program, you will see smarter strategic thinking, more focused brand plans, brand positioning, better creative briefs that steer your agencies, improved decision-making on marketing execution, smarter analytical skills to assess your brand’s performance and a better management of the profitability of the brand.

To learn more about our training programs, click on this link: Beloved Brands Training

If you need our help, email me at graham@beloved-brands.com or call me at 416 885 3911

 

 

10 reasons why Brand Managers get fired. Tips to fix each reason.

The best Brand Managers take ownership, provide the strategic direction, work the system, handle pressure and get the most of their direct report.

Most new Brand Managers mistakenly think this role is about managing others because they finally get a chance to manage a direct report. However, the bigger role is the transition from doer to owner. brand managers

Yes, you will get your first chance to manage someone, but many times that effort can be a distraction from your chance to continue to learn and grow. Many brand managers are disheartened to find out they are a disaster with their first direct report. Try to improve with each new direct report and then they will feel more comfortable around the fifth direct report.

I hope you love the magic of Marketing. It is easy to lose your passion and try to do what your boss wants or do things to make short-term numbers so you can get promoted. Don’t just go through the motion the job, but do it with all your passion. If you do not love the work you do, then how can you ever expect your consumer to love your brand? Leave your legacy. 

Many great Assistant Brand Managers end up being fired or pushed out the door at the Brand Manager level. So, why were they mistakenly promoted?

I don’t want to see anyone get fired, so use this list to find your blind spot and close it before others discover it. Be honest with yourself. Seek out opinions of peers or colleagues. I have advice for each potential reason, hopefully helping you pro-actively address any issues.

Top 10 reasons why Brand Managers get fired:  

1. They struggle to make decisions:

Some Assistant Brand Managers (ABMs) shine because they are the “super doer’s,” who made things happen, on time and under budget. All the subject matter experts (forecasting, production, promotions) love them. However, once promoted to the Brand Manager, they freeze. They can do, but they can’t decide. They can execute someone else’s project list with flare, but they can’t come up with their own project list. Instead of providing direction, they keep asking for help, over and over.

Advice: To overcome this problem, work on your decision-making process with tools that force the choice. If you are scared, map out your thinking, use pros, and cons or a decision tree. When faced with an A or B decision, never talk yourself into doing both A and B. A choice should focus your resources to make sure the plan works. If you do both, it divides your resources, and both options fail. 

2. Not analytical enough.

Many marketers struggle with math, and it eventually catches up with them. They might have great instincts, but they only scratch the surface on the analytics, and can’t explain what is happening in their brand. If you can’t understand the analytics, you risk solving the wrong problem.

Advice: Just because you are now a Brand Manager doesn’t mean you stop digging into the data. The analytical skills you learned as an ABM should be used at every level in your career right up to VP. Even when I was running a team of 30 marketers, I used to do my own monthly share report to ensure I was digging in and getting my hands mucky with the data.  I could tell which of my Brand Managers had dug in as well and who hadn’t even read their ABM’s monthly report yet. However, trust me, it scares your boss even more. Take the time to understand the details of your business. Dig into the data and make decisions based on the depth of analysis you do. 

3. Can’t get along with others

The Brand Managers that struggle with sales colleagues or the subject matter experts (SME’s) are at risk of failure. They are the type who speaks first, listens second, and go head-to-head to get their way instead of looking for compromise. Yes, they might be so smart they think faster than everyone, but they forget to bring everyone along with their thinking. They start to leave a trail of those they burned, and when the path gets too big, they get labeled as “tough to deal with.”

Advice:Listen more and make sure to hear them out. The collection of SME’s will likely teach you more about marketing than your boss will. If you don’t use these people to enhance your skill, you’ll eventually crash and burn.  Moreover, if they can’t work with you, they’ll also be the first to destroy your career. You aren’t the first superstar they’ve seen. Also, likely not the last. My recommendation to you is to remember that Leadership is not just about you being out front, but about you turning around and seeing people following you.  

4. Not good with ambiguity:

Some Brand Managers opt for the safety of the easy and well-known answers. They struggle with the unknown and get scared of ambiguity. Brand Managers that become too predictable for their team create work in the market that also becomes predictable and fails to drive the brand. These Brand Managers are OK–they don’t have much wrong, but they don’t have much right.

Advice: You can put them on safe, comfortable businesses, but you wouldn’t put them on the turn around or new products. Ambiguity is a type of pressure that not all of us are capable of handling, especially when they see uncertainty and time pressure work against each other. Don’t ever settle for “ok” just because of a deadline. Always push for great. You have to learn to handle ambiguity. In fact, you should revel in ambiguity. Have fun with it. Be patient with ideas. Never be afraid of an idea and never kill it quickly. As a leader, find ways to ask great questions instead of giving quick answers. Watch the signals you send that may suck the creative energy out of your team.

When you find a way to stay comfortable in the “ambiguity zone,” the ideas get better whether it’s the time pressure that forces the thinking to be simpler or whether it’s the performance pressure forces us to push for the best idea. So my recommendation to you is to hold your breath sometimes and see if the work gets better.

5. Bad people Manager

Most first-time people managers screw up a few of their first 5 direct reports. It is only natural. One of the biggest flaws for new Managers is to think “Hey, it will take me longer to explain it to you, so why don’t I just do it myself this one time and you can do it next time”.  They repeat this every month until management realizes that these Brand Managers aren’t teaching their ABM anything. They became the Manager that none of the ABMs want to work for because they never learn anything. But as management keeps watching great ABMs crashing and burning while under these Brand Managers, we start to wonder “while you might be smart, but can you actually manage people?”

Advice: To be a great Brand Manager, you have to work on being a better people leader. We expect you to develop talent.  Be more patient with your ABM. Become a teacher. Be more selfless in your approach to coaching. Take time to give them feedback that helps them, not feedback that helps you. If you don’t become a better people manager, you’ve just hit your peak in your career.

6. Poor communicators, with management or partners

You fail to warn your boss when there is a potential problem adequately. Moreover, when you leave your manager in the dark, it will upset your boss the information comes to your manager from someone else. If you don’t keep your partners aware of what’s going on, you will leave them feeling confused.

Advice: You have to become a better communicator. Make it a habit that as soon as you know something, you make sure that your boss knows as well–especially with negative news. Share the problem with your boss, discuss what you are going to do, and then make it happen.  

7. Never follow your instincts

You forget that marketing also has a “Gut Feel” to it, taking all the data, making decisions and then getting to the execution and believing it by taking a risk. Too many times people fail because “they went along with it even though they didn’t like it.”

Advice: You have to find ways to use your instincts. The problem is that sometimes your instincts are hidden away. You get confused, you feel the pressure to get things done, and you’ve got everyone telling you to go for it. You get scared because you’re worried about your career and you want to do the ‘right thing.’ However, your gut is telling you it’s just not right. My rule is simple: if you don’t love the work, how do you expect the consumer to love your brand. The worst type of marketer is someone who says “I never liked the brief” or “I never liked the ad.” At every touch point, keep reaching for your intuition and bring them out into the discussion.

8. Can’t think strategically or write strategically:

You are expected to be able to think strategically and be able to communicate strategy through your writing– whether the annual Brand Plan, creative brief to agency, monthly share report or just an email sent up to senior management.

Advice:Be organized in your thinking and map it out. I do believe that every good strategy has five essential elements: 1) set a vision of what you want 2) Invest resources in a strategic program 3) Focus on an identified opportunity 4) Leverage a breakthrough market impact and 5) Performance result that pays back. If you learn to think, speak and write using these five elements, you will show up smarter to everyone who works on your brand.

9. You don’t run the brand; you let the brand run you.

Some Brand Managers end up in the spin zone where they are disorganized, frantic and not in touch with their business. Some even take pride in how long they work or how many things they are getting done on their to-do list. They miss deadlines, look out of control and let things just stockpile on one another. The brand is killing them.

Advice:Stay in control, so you hit the deadlines and stay on budget. Dig in and know your business, so you don’t get caught off-guard. Make sure you are asking the questions and carrying forward the knowledge. Use processes that organize and enable you and your team, so that it frees you up your time to push projects through and for doing the needed strategic thinking. Stay conceptual–avoid getting stuck in pennies or decimals–so you can continue to drive the strategy of your brand.  

10. Sloppy with budgets and timelines

Having someone on the team who is sloppy with budgets and timelines is like living with a messy roommate or the friend who always shows up late. Not only will you look out of control, you will put an added stress on everyone around you. And, like that messy roommate, you won’t know people are talking about you until someone finally loses it on you. When you miss budgets, you mess up the finance team.  The bigger the variance to expectation, the bigger the frustration. The worst thing you want is a reputation for someone who is sloppy. That means you can’t be trusted. When you miss a deadline, you likely mess up someone else’s deadline.

Advice: Get your business in order. You are running a live business. You have to be a good project manager, as it only gets more complex as you move up and take on bigger brands or more brands. 

marketing careers

 

Now let’s be honest: You likely won’t be fired for just one of these. You probably will see 3 or 4 of these come together and begin to showcase that you’re just not up for being a Brand Manager. However, even 1 or 2 will keep you stuck at the Brand Manager level, and you’ll notice your bosses are hesitant to put you on the most significant brands or the toughest assignments.

The big question is what do you do about it.

I hope that you can use the list as a way to course correct on something you might already be doing. We each have a few of these de-railers, some that you can quickly overcome but others that will take a few years to fix. Those who seek out feedback, welcome it and act on it will be the successful ones. I hope that your company has a process of giving feedback or that you get lucky to have a manager that cares about your career and is willing to provide you with the robust feedback. However, if not, seek it. Be honest with yourself and try to fix one of these per quarter.

I hope you can figure out the blind spots before your manager does.

Close your gaps to ensure you will be a successful Brand Manager

To learn more about this type of thinking, you should explore my new book, Beloved Brands.

With Beloved Brands, you will learn everything you need to know so you can build a brand that your consumers will love.

You will learn how to think strategically, define your brand with a positioning statement and a brand idea, write a brand plan everyone can follow, inspire smart and creative marketing execution and analyze the performance of your brand through a deep-dive business review.

To order the e-book version or the paperback version, click on this link: https://lnkd.in/eF-mYPe

Beloved Brands: Who are we?

At Beloved Brands, our purpose is to help brands find a new pathway to growth. We believe that the more love your brand can generate with your most cherished consumers, the more power, growth, and profitability you will realize in the future.

The best solutions are likely inside you already, but struggle to come out. Our unique engagement tools are the backbone of our strategy workshops. These tools will force you to think differently so you can freely generate many new ideas. At Beloved Brands, we bring our challenging voice to help you make decisions and refine every potential idea.

We help brands find growth

We start by defining a brand positioning statement, outlining the desired target, consumer benefits and support points the brand will stand behind. And then, we build a big idea that is simple and unique enough to stand out in the clutter of the market, motivating enough to get consumers to engage, buy and build a loyal following with your brand. Finally, the big idea must influence employees to personally deliver an outstanding consumer experience, to help move consumers along the journey to loving your brand.

We will help you write a strategic brand plan for the future, to get everyone in your organization to follow. It starts with an inspiring vision that pushes your team to imagine a brighter future. We use our strategic thinking tools to help you make strategic choices on where to allocate your brand’s limited resources. We work with your team to build out project plans, creative briefs and provide advice on marketing execution.

To learn more about our coaching, click on this link: Beloved Brands Strategic Coaching

We make Brand Leaders smarter

We believe that investing in your marketing people will pay off. With smarter people behind your brands will drive higher revenue growth and profits. With our brand management training program, you will see smarter strategic thinking, more focused brand plans, brand positioning, better creative briefs that steer your agencies, improved decision-making on marketing execution, smarter analytical skills to assess your brand’s performance and a better management of the profitability of the brand.

To learn more about our training programs, click on this link: Beloved Brands Training

If you need our help, email me at graham@beloved-brands.com or call me at 416 885 3911

How to find advertising that sticks in the minds and hearts of your consumer

Advertising that sticks with the consumer need to be memorable enough to move consumers. Surround your consumer with your creative idea. Invest in your assets, engage emotionally, and build a deeper love with those who already love you.

Here are the four best ways your ads can stick with your consumer:

1. Continue to build your creative idea

It has been proven that a goldfish will get bigger with a bigger bowl. The same holds for creative ideas. Build your creative idea over time, across various media, over many products to different targets and through multiple stories, each time adding to the idea.

The best example of growing your creative idea is the Nike “Just do it” campaign, which turns 30-years-old in 2018. Nike’s creative idea of “Just do it” reflects the strategic brand idea of, “Nike pushes you beyond your athletic boundaries.” Nike has made the most of TV advertising, layering in new stories supporting the “Just do it” creative idea.

Here are some of the best Nike TV ads:

With “Jogger” from the 2012 London Olympics, Nike used a heavy-set kid jogging at 6 a.m., to show how not all of us are superstars and challenges the average athlete inside all of us.

“No Excuses” has an unknown athlete speak to camera and list all possible excuses for not working out, only to pull the camera back and reveal he is a wheelchair basketball player who has no excuses.

“If you let me play sports” from the early 1990s, an emotional ad that speaks to all the life benefits for girls who play sports. Adolescent girls deliver the copy lines of “If you let me play sports, I will have more confidence, be more likely to leave a man who beats me or suffer less depression.”    

2. Emotionally transform your brand

As you move from a functional to an emotional consumer benefit, from logic to passion, the advertising will begin to stick in the hearts of your consumers. 

Dove’s “Real Beauty” ad shows the transformation of a woman’s face as they touch up her makeup, hair and then show computer editing adjustments to create the perception of the perfect woman. They adjust her cheekbones, her eye shape and thin out her chin. The message is “No wonder our perception of beauty is distorted.” This campaign connected on a deep level with women, and it helped transform Dove from a functional brand (Ph balance) into an emotional brand that speaks on behalf of women.  

Before this campaign, Dove had used a highly functional “Ph balance litmus test” to battle Ivory soap. Dove never managed to beat Ivory while focusing on functional benefits. However, once Dove launched the “Real Beauty” ad, the brand unleashed its full potential, and helped Dove soar past Ivory. 

Building emotion into advertising directly impacts a brand’s persuasion scores

While brand leaders are always trying to find a winning claim, there is proof of a correlation between the feel-good emotions you create with both consumer persuasion scores and overall brand appeal scores.

Milward Brown advertising research finds a direct correlation between how involved consumers are in the ads with the degree of the positive emotional feelings your advertising evokes in consumers. The chart shows that as the feelings go from low to medium to high, the scores for both persuasion and brand appeal also go up.

3. Investing in your brand assets adds up

Build creative and brand assets, using new executions to always add a penny to your brand to the creative advertising idea. The best sticky ads are a combination of new, relevant, credible, and different. 

There are two types of assets you should build behind: 

  • Brand assets: Look at the image scores or main messaging scores in your brand tracking, then continue to build those brand associations and messaging into the campaign over time. They become the heart of the brand’s truth and reputation.
  • Creative assets: Those images, icons or devices of the ads, which consumers remember and internalize. You want to understand what’s breaking through and continue to use those creative assets in future executions. Using these assets starts to give your brand a sense of consistency in execution.   

A great example is Apple’s “I’m a Mac … and I’m a PC” ads. They made over 70 different versions of the comparative story, with each ad showing another reason why PCs are complicated while the Mac offers simplicity. The visual of the two people made a perfect representation of the two brands.

Here are 15 of the best “I’m a Mac” ads:

4. Build a deeper love with those who already love you

Tell elaborate stories that showcase why your consumers who already love you should love you even more. 

Six months after 9/11, Budweiser used their famous Clydesdale horses branding device with a Super Bowl ad that showed the horses walking through town after town across America. Then it shows the horses slowly approaching the New York skyline, and they kneel in front of Manhattan to honor those lost in the Twin Towers. 

Filled with American patriotism, for the brand  lovers who know the story of the brand, it links nicely with the history of the Clydesdales, when they marched from St. Louis across America in 1934 to deliver a keg to the U.S. President at the White House after he lifted the prohibition on alcohol.

I am excited to announce the release of my new book, Beloved Brands.

With Beloved Brands, you will learn everything you need to know so you can build a brand that your consumers will love.

You will learn how to think strategically, define your brand with a positioning statement and a brand idea, write a brand plan everyone can follow, inspire smart and creative marketing execution and analyze the performance of your brand through a deep-dive business review.

To order the e-book version or the paperback version, click on this link: https://lnkd.in/eF-mYPe

Beloved Brands: Who are we?

At Beloved Brands, our purpose is to help brands find a new pathway to growth. We believe that the more love your brand can generate with your most cherished consumers, the more power, growth, and profitability you will realize in the future.

The best solutions are likely inside you already, but struggle to come out. Our unique engagement tools are the backbone of our strategy workshops. These tools will force you to think differently so you can freely generate many new ideas. At Beloved Brands, we bring our challenging voice to help you make decisions and refine every potential idea.

We help brands find growth

We start by defining a brand positioning statement, outlining the desired target, consumer benefits and support points the brand will stand behind. And then, we build a big idea that is simple and unique enough to stand out in the clutter of the market, motivating enough to get consumers to engage, buy and build a loyal following with your brand. Finally, the big idea must influence employees to personally deliver an outstanding consumer experience, to help move consumers along the journey to loving your brand.

We will help you write a strategic brand plan for the future, to get everyone in your organization to follow. It starts with an inspiring vision that pushes your team to imagine a brighter future. We use our strategic thinking tools to help you make strategic choices on where to allocate your brand’s limited resources. We work with your team to build out project plans, creative briefs and provide advice on marketing execution.

To learn more about our coaching, click on this link: Beloved Brands Strategic Coaching

We make Brand Leaders smarter

We believe that investing in your marketing people will pay off. With smarter people behind your brands will drive higher revenue growth and profits. With our brand management training program, you will see smarter strategic thinking, more focused brand plans, brand positioning, better creative briefs that steer your agencies, improved decision-making on marketing execution, smarter analytical skills to assess your brand’s performance and a better management of the profitability of the brand.

To learn more about our training programs, click on this link: Beloved Brands Training

If you need our help, email me at graham@beloved-brands.com or call me at 416 885 3911

 

How to use consumer data to uncover the issues facing your brand

Before you write a brand plan, you should be using consumer data to uncover the issues facing your brand. We will look at consumer tracking data and brand funnel data to help you dig deeper on issues.consumer data

You should analyze your consumer target to better understand the consumer’s underlying beliefs, buying habits, growth trends, and critical insights. Use the brand funnel analysis and leaky bucket analysis to uncover how they shop and how they make purchase decisions. You should understand what they think when they buy or reject your brand at every stage of the consumer’s purchase journey. Uncover consumer perceptions through tracking data, the voice of the consumer, and market research.

Too many marketers are not taking the time to dig in on the analytics. There is no value in having access to consumer data if you are not using it. The best brand leaders can tell strategic stories through analytics.  

The consumer review 

I will show you how to use consumer tracking data, the brand funnel analysis and how it matches up to the brand love curve.  

How to use consumer tracking data  

Tracking or household panel consumer data helps you understand what’s going on in the marketplace and will match up to what’s happening at the store level. As discussed in the strategy section, you are either trying to get more people to use your brand (drive penetration) or try to change the way they use your brand (drive purchase frequency).consumer data

This tool uncovers the consumer data; then you need to put a story to that data.

A: Penetration is the percentage of households who purchased your brand product at least once during a measured period. 

B: Buying rate or sales per buyer is the total amount of product purchased by the average buying household over an entire analysis period, expressed in dollars, units, or equivalent volume. 

C: Purchase frequency or trips per buyer is the number of times the average buying household purchases your product over a time period (usually one year).

D: Purchase size or sales per trip is the average amount of  product purchased on a single shopping trip by your average buyer. It can be calculated in dollars, units, or equivalent volume.

How to analyze your brand using brand funnels

Every brand should understand the details of their brand funnel, the best tool for measuring your brand’s underlying health. It is the equivalent to knowing your personal blood pressure or cholesterol scores. A classic brand funnel should measure awareness, familiarity, consideration, purchase, repeat, and loyalty. At the very least, you should measure awareness, purchase, and repeat. It is not just about understanding the absolute scores on the funnel but rather the ratios that explain how good of a job you are doing in moving consumers from one stage of the funnel to the next. 

I will show you how the robustness of your brand’s funnel explains where your brand sits on the brand love curve. The broader the funnel, the better connected your brand is with consumers.

Absolute brand funnel scores

A: Starting with the chart above on the left, the first thing to do is look at the absolute brand funnel scores. There are many types of comparisons you can do, whether you compare to last year, competitors, or category norms. 

B: Then look at the brand funnel ratios, which is the percentage score for how well your brand can convert consumers from one stage of the funnel to the next. To create ratios, divide the absolute score by the score above it on the funnel. In the example above, take the familiar score of 87% and divide it by the awareness score of 93% to determine a conversion ratio of 91%. This means 91% of aware consumers are familiar.

brand funnel

Brand funnel ratios

C: For the chart on the right, lay out the absolute scores and the ratios in a horizontal way to allow a comparison. You will notice these are the same scores as “A” and “B” in the previous chart. The crucial numbers for Gray’s Cookies are the ratios of 91%, 94%, 77%, 25%, and 12% at the top of the chart. Then bring in a close competitor (Devon’s) with their absolute and ratios scores to allow a direct comparison.

D: Then find the ratio gaps by subtracting the competitor’s ratio scores from your brand’s ratio scores. In the example, the first ratio gap is -7% ratio gap (91% – 98%) which means Devon’s does a 7% better job in converting consumers from awareness to familiar than Gray’s Cookies. 

E: As you create ratio gaps along the bottom, you can see where your ratio is either stronger or weaker than the comparison brand. Finally, start analyzing the significant gaps between the two brands and tell a strategic story to explain each gap. Looking at the example, you can see Gray’s and Devon’s have similar scores at the top part of the funnel, but Gray’s starts to show real weakness (-23% and -51% gap) as it moves to repeat and loyalty. You need to address and fix these gaps with your brand plan. 

brand funnel

 

Matching consumer data to the brand love curve

You can begin using your consumer tracking, brand funnel, market share, and the voice of the consumer to help explain where your brand sits on the brand love curve.   

Brand Love Curve

  • Indifferent brands have skinny funnels, starting with very poor awareness scores. Consumers have little to no opinion. Concerning performance, you will see low sales and poor margins. Your brand plan for indifferent brands should increase awareness and consideration to kickstart the funnel. 
  • The like it brands have funnels that are solid at the top but quickly narrow at the purchase stage. Consumers see these brands as ordinary and purchase only on a deal. When they are not advertised or on sale, sales fall off dramatically. These brands need to close potential leaks to build a loyal following behind happy experiences.
  • The love it brands have a reasonably robust funnel but may have a smaller leak at loyal. They have stronger growth and margins. Look for ways to feed the love and turn repeat purchases into a ritual or routine. 
  • The beloved brands have the most robust brand funnels and positive consumer views. These brands should continuously track their funnel and attack any weaknesses before competitors exploit them. Also, it is time to leverage that brand love to influence others.

brand funnel

To kick-start your review of the consumers, here are 10 probing questions:

  1. Who are your possible target consumer segments? Are they growing? How do you measure them?
  2. Who are the consumers most motivated by what you have to offer? 
  3. Who is your current target? How have you determined demographics, behavioral or psychographic, geographic, and usage occasion? Generational trends?
  4. How is your brand performing against KEY segments? Share, sales, panel or funnel data, tracking scores? What about by channel or geography? 
  5. What drives consumer choice? And, what are the primary need states? How do these consumer needs line up to your brand assets? Where can you win with consumers?
  6. Map out the path to purchase and use brand funnels to assess your brand’s performance in moving through each stage. Are consumers changing at stages?  Are you failing at stages? 
  7. What are the emerging consumer trends? How does your brand match up to potentially exploit them? Where would your competitors win?  
  8. What are the consumer’s ideal brand experiences and unmet needs we can address?
  9. What are the consumer’s emotional and functional need states? How does the brand perform against them? How are you doing in tracking studies to meet these benefits?
  10. What is the consumer’s perceptions of your brand and your competitors? Voice of the consumer.  

I am excited to announce the release of my new book, Beloved Brands.

With Beloved Brands, you will learn everything you need to know so you can build a brand that your consumers will love.

You will learn how to think strategically, define your brand with a positioning statement and a brand idea, write a brand plan everyone can follow, inspire smart and creative marketing execution and analyze the performance of your brand through a deep-dive business review.

To order the e-book version or the paperback version, click on this link: https://lnkd.in/eF-mYPe

Beloved Brands: Who are we?

At Beloved Brands, our purpose is to help brands find a new pathway to growth. We believe that the more love your brand can generate with your most cherished consumers, the more power, growth, and profitability you will realize in the future.

The best solutions are likely inside you already, but struggle to come out. Our unique engagement tools are the backbone of our strategy workshops. These tools will force you to think differently so you can freely generate many new ideas. At Beloved Brands, we bring our challenging voice to help you make decisions and refine every potential idea.

We help brands find growth

We start by defining a brand positioning statement, outlining the desired target, consumer benefits and support points the brand will stand behind. And then, we build a big idea that is simple and unique enough to stand out in the clutter of the market, motivating enough to get consumers to engage, buy and build a loyal following with your brand. Finally, the big idea must influence employees to personally deliver an outstanding consumer experience, to help move consumers along the journey to loving your brand.

We will help you write a strategic brand plan for the future, to get everyone in your organization to follow. It starts with an inspiring vision that pushes your team to imagine a brighter future. We use our strategic thinking tools to help you make strategic choices on where to allocate your brand’s limited resources. We work with your team to build out project plans, creative briefs and provide advice on marketing execution.

To learn more about our coaching, click on this link: Beloved Brands Strategic Coaching

We make Brand Leaders smarter

We believe that investing in your marketing people will pay off. With smarter people behind your brands will drive higher revenue growth and profits. With our brand management training program, you will see smarter strategic thinking, more focused brand plans, brand positioning, better creative briefs that steer your agencies, improved decision-making on marketing execution, smarter analytical skills to assess your brand’s performance and a better management of the profitability of the brand.

To learn more about our training programs, click on this link: Beloved Brands Training

If you need our help, email me at graham@beloved-brands.com or call me at 416 885 3911

 

Judge approves AT&T takeover of TimeWarner: Let the era of media oligopoly begin

Now that a judge has approved AT&T’s takeover of TimeWarner, we are on a path from an unstructured crazy media world to a well-structured media oligopoly. In the next few weeks, we will see a deal between Comcast and Fox, which already has an agreement to sell its entertainment assets to Walt Disney. And then many more deals as everyone will find a new dance partner.

The merger of content with the provider

In the 1950s, the move to network television saw a merger of content producer and the service provider with the major networks (NBC, CBS and ABC) producing content in NYC and Hollywood, and then pushing it through their networks of local stations, who then provided access into the homes of consumers.

As the 1980s shifted to cable and then direct TV, there was a separation of content production and the media service providers.

In the last 5-10 years, we are in an era where the content producers and the service providers are together, with streaming companies such as Netflix and Amazon. The move by AT&T to buy Time Warner is to put themselves on what they hope is an even playing field. I’m not sure how modern or great the Time Warner content will be in the future. They own HBO, which has some great content, but not sure about the content of CNN, TBS or TNT. They also own Warner Brothers, which has the Batman and Harry Potter franchises, plus a ton of old movies.

“Disneyflix” will be launching their own streaming service in 2019. They will be able to bring the Star Wars and Marvel franchises, plus every Disney cartoon since the 1930s. They also can bring content from ESPN and ABC.

Media companies trying to thread the needle between the death of cable and transfer to streaming

As viewers move to streaming services, media companies will spend the next 3-7 years trying to figure out how to make money in an online, streaming world, that will combine the use of TV, computers and digital screens.

Every six months, I google “When will Netflix have TV ads?” and while there continues to be a lot of chatter, there is yet to be any sort of move or sign they will. Right now, they are a unique alternative to the drudge of network television, with 8-12 minutes of ads per hour. If they are spending that much money on content production, and if they hit a ceiling with subscriptions, they will have to look for new ways to monetize it other than through subscription.

I subscribe to both Netflix and Amazon and have 100 channels of cable, which I only use to watch live sports. That means I’m threading the needle until I can get line up six streaming versions that likely includes Netflix, Amazon, Disney, and maybe 3 others–that could include a combination of any of the top 20 brands listed above.

Could Apple buy Netflix for $150 billion? Or maybe Google will buy Sony entertainment? What if Samsung enters into the media marketplace?  You could take all 20 names on the list of biggest media companies and pair them up with dance partners. This new ruling will likely see a few take a shot.

The return to the media oligopoly

By 2025, the media landscape will look completely different. While I have focused on the top 20 media companies, most of this decade has been consumed by the wild wild west of social media and digital media.

The average Brand Manager has spent most of the decade confused. They now have 6-12 agencies, each lined up to their specialty. There is no one big agency partner telling them honest advice of what they should be doing, with each micro agency saying “you should be doing more of what we are selling.”

While many brand people have enjoyed it, the reality is this is quite possibly our dumbest decade as an industry. Everyone is so busy doing, no one has time to think. And, you can be as excited as you want to be about how you can find the exact target with the exact message, let me give you one good dose of reality. The overall cost of advertising (creative and media) has gone up dramatically this decade, while the revenue of brands has not kept pace at all. Higher cost and lower profits is a recipe for disaster.

The question for brand managers to think about: Would you rather have an easier media or a cheaper media?

 

I am excited to announce the release of my new book, Beloved Brands.

With Beloved Brands, you will learn everything you need to know so you can build a brand that your consumers will love.

You will learn how to think strategically, define your brand with a positioning statement and a brand idea, write a brand plan everyone can follow, inspire smart and creative marketing execution and analyze the performance of your brand through a deep-dive business review.

To order the e-book version or the paperback version, click on this link: https://lnkd.in/eF-mYPe

Beloved Brands: Who are we?

At Beloved Brands, our purpose is to help brands find a new pathway to growth. We believe that the more love your brand can generate with your most cherished consumers, the more power, growth, and profitability you will realize in the future.

The best solutions are likely inside you already, but struggle to come out. Our unique engagement tools are the backbone of our strategy workshops. These tools will force you to think differently so you can freely generate many new ideas. At Beloved Brands, we bring our challenging voice to help you make decisions and refine every potential idea.

We help brands find growth

We start by defining a brand positioning statement, outlining the desired target, consumer benefits and support points the brand will stand behind. And then, we build a big idea that is simple and unique enough to stand out in the clutter of the market, motivating enough to get consumers to engage, buy and build a loyal following with your brand. Finally, the big idea must influence employees to personally deliver an outstanding consumer experience, to help move consumers along the journey to loving your brand.

We will help you write a strategic brand plan for the future, to get everyone in your organization to follow. It starts with an inspiring vision that pushes your team to imagine a brighter future. We use our strategic thinking tools to help you make strategic choices on where to allocate your brand’s limited resources. We work with your team to build out project plans, creative briefs and provide advice on marketing execution.

To learn more about our coaching, click on this link: Beloved Brands Strategic Coaching

We make Brand Leaders smarter

We believe that investing in your marketing people will pay off. With smarter people behind your brands will drive higher revenue growth and profits. With our brand management training program, you will see smarter strategic thinking, more focused brand plans, brand positioning, better creative briefs that steer your agencies, improved decision-making on marketing execution, smarter analytical skills to assess your brand’s performance and a better management of the profitability of the brand.

To learn more about our training programs, click on this link: Beloved Brands Training

If you need our help, email me at graham@beloved-brands.com or call me at 416 885 3911

 

Who will win the new burger war: 5 Guys vs In-N-Out vs Shake Shack

Who will win the new burger war? It might depend where you live. If you are in California, you may be partial to In-N-Out, if you are a New Yorker, it is Shack Shake for sure. Everywhere else, it looks like 5 Guys is the dominant brand. This is a brand site, so we look at this through the eyes of marketers and consumers, not food critiques. I am also a burger fan, so it’s exciting to see us move past McDonald’s and Burger King.

Who has the best burger?

I know there is a lot of debate out there. Lets dispel the myth here: they are almost the same piece of meat. They take a high quality ground chuck, and squish it firmly onto a grill, use a cooking technique to lock in the flavor and create a juicy burger. It is a much higher quality meat than McDonald’s and much juicier in the end due to the cooking technique.

The only difference is at 5 Guys, the burger feels like the burger actually breaks apart more which could make it feel less fast-food while In-N-Out feels very neatly stacked. I do like the bacon at Five Guys, but In-N-Out does a nicely toasted bun. Small details.

VERDICT:  Tie

Fries versus shakes

5 Guys FriesIf the burger is a relative tie, then what else can you look at. 5 Guys wins on fries, Shake Shack or In-N-Out wins on Shakes.  I’m a big fries fan, and 5 Guys does have pretty darn good addicting fries. They give you enough that you likely won’t finish them.  The In-N-Out fries (except for Animal Fries) are a little bit nondescript and boring. I do like the crinkle cut style Shake Shack fries, but they are frozen, not fresh. In terms of shakes, the In-N-Out shakes are legendary, whereas 5 Guys is completely missing out by not even having a shake. Verdict:  Tie, pick your poison and likely only have it once in a while.  

Who has better atmosphere?

I have to say, neither In-N-Out or Five Guys have a nice atmosphere.  The In-N-Out restaurants have the plastic feel of a McDonald’s, with booths too small to fit those who can eat a double-double. The hats on the employees are cute, giving it a 50’s diner feel. The 5 Guys atmosphere feels like a Costco, with dusty floors, crappy little tables and chairs. Plus, do we really need 50 signs per restaurant telling us how great you are. There is no effort on their store atmosphere. What you are doing is opening up the door to local establishments finding a niche against both of these with a cooler pub-like atmosphere. The Shake Shack locations are much nicer. If you ever get the chance to go to the original Shake Shack in NYC, it is worth it. I was doing some work with an ad agency, and arrived a couple of hours before the meeting. I didn’t feel like going up early and I noticed about 50 people lined up for lunch at this “shack” in the park.  Every time I have Shake Shack whether in Dubai or throughout the US, I still think of the park. A litlte like my first Movenpick experience, 20 years ago, in the middle of the swiss alps. Verdict: Shake Shack

Five Guys Shake Shack In-N-Out

Where does In-N-Out Burger win?

Clearly as I’ve heard from the fans, In-N-Out does a great job engaging with their consumers. The secret menu and the secret sauce, the traditions of the double-double and the “animal fries” all help create a “club” filled with brand fans who will take on anyone that knocks their brand.  There’s a slight difference in who each attracts.  In-N-Out’s menu items are generally less expensive — the chain is most popular with young men ages 18 to 24 with an income of less than $70,000 a year, according to NPD. By contrast, Five Guys patrons are generally 25 to 50 years old, with an income of more than $100,000. In-N-Out seems to have a more engaged consumer base that it can leverage as 5 Guys is now into the Southern California market ready to do battle right in the backyard of In-N-Out.t this point, In-N-Out is stuck as a West Coast brand, in California, Arizona, Nevada and now Texas, giving them only 320 locations.  They have not expanded very quickly, believing it is better to be loved by a few than tolerated by many. This gives them a regional strength and more emotional engagement goes to In-N-Out.

Where does 5 Guys win?

5 Guys has been much more aggressive on their expansion plan. They have pursued winning on review sites and lists that can help drive awareness for the brand. In 2010, they won the Zagat best burger. They have aggressively gone after celebrities such as Shaq and Obama. And most of all, they are winning on location, location and even more location.  5 Guys is everywhere, with 1000+ locations, fairly national and even in Canada. They are clearly following the McDonald’s real estate strategy by trying to be everywhere. The other area where 5 Guys wins is pricing. I am a marketer, so the more price you can command the better. For relatively the same burger, 5 Guys charges twice what In-N-Out charges. In this current stagnant economy, people are proving they’d rather pay $10 for an amazing quality burger than $15 for a lousy steak. It feels like In-N-Out is leaving money on the table with the prices that are just slightly above the McDonald’s price points. More aggressive growth goes to 5 Guys. 

Where does Shake Shack win?

They were definitely late the expansion party, with only 120 stores at this point. The NYC location in the park is such a part of their brand, yet it also drives a lot of revenue. At one point, Shake Shack thought they would stay a “New York only brand” which is part of their delay. Right now, the US market is fairly saturated with burger shops, so they now have 30% of their locations overseas including Seoul, Tokyo, London, Cardiff, Istanbul, Moscow, Muscat, Beirut, Dubai, Abu Dhabi, Doha, Kuwait City, Riyadh. Pretty smart strategy to see an opportunity in those markets and close on them before the others could. I would say, the more interesting locations goes to Shake Shack. 

So who will win?  

At this point the clear winner will be 5 Guys. Just like McDonald’s versus Burger King in the original burger war, it’s not as much about the burger itself but about the aggressive pursuit of real estate. Unless In-N-Out wakes up, take all that brand love they have generated among their fans and they go on an 5-year big expansion, they will be relegated to a regional brand we only visit on our road trips to California.

5 Guys is quickly becoming the upscale version of McDonald’s

I am excited to announce the release of my new book, Beloved Brands.

With Beloved Brands, you will learn everything you need to know so you can build a brand that your consumers will love.

You will learn how to think strategically, define your brand with a positioning statement and a brand idea, write a brand plan everyone can follow, inspire smart and creative marketing execution and analyze the performance of your brand through a deep-dive business review.

To order the e-book version or the paperback version, click on this link: https://lnkd.in/eF-mYPe

Beloved Brands: Who are we?

At Beloved Brands, our purpose is to help brands find a new pathway to growth. We believe that the more love your brand can generate with your most cherished consumers, the more power, growth, and profitability you will realize in the future.

The best solutions are likely inside you already, but struggle to come out. Our unique engagement tools are the backbone of our strategy workshops. These tools will force you to think differently so you can freely generate many new ideas. At Beloved Brands, we bring our challenging voice to help you make decisions and refine every potential idea.

We help brands find growth

We start by defining a brand positioning statement, outlining the desired target, consumer benefits and support points the brand will stand behind. And then, we build a big idea that is simple and unique enough to stand out in the clutter of the market, motivating enough to get consumers to engage, buy and build a loyal following with your brand. Finally, the big idea must influence employees to personally deliver an outstanding consumer experience, to help move consumers along the journey to loving your brand.

We will help you write a strategic brand plan for the future, to get everyone in your organization to follow. It starts with an inspiring vision that pushes your team to imagine a brighter future. We use our strategic thinking tools to help you make strategic choices on where to allocate your brand’s limited resources. We work with your team to build out project plans, creative briefs and provide advice on marketing execution.

To learn more about our coaching, click on this link: Beloved Brands Strategic Coaching

We make Brand Leaders smarter

We believe that investing in your marketing people will pay off. With smarter people behind your brands will drive higher revenue growth and profits. With our brand management training program, you will see smarter strategic thinking, more focused brand plans, brand positioning, better creative briefs that steer your agencies, improved decision-making on marketing execution, smarter analytical skills to assess your brand’s performance and a better management of the profitability of the brand.

To learn more about our training programs, click on this link: Beloved Brands Training

If you need our help, email me at graham@beloved-brands.com or call me at 416 885 3911