New Lego Mosaic allows you to make your face out of Lego

Posted on Posted in Beloved Brands in the Market

 

Lego is all about imagination. The brand is one of the best illustrations of the difference between a product and a brand. While the product is a mere brick, the brand idea of ‘imagination’ comes to life through the magical play value that Lego creates with kids, as they can really do whatever they want with those little bricks.lego mosaic photo face london store

In London’s new Lego store, the brand uses a traditional photo booth to scan your face and then produce a personalized box of lego bricks that will help you recreate your own face using their bricks.

This is an amazing consumer experience. It would be the perfect gift for someone and the perfect experience that consumers will want to share with their own little world. The next step for Lego will be to create an on-line so you can send in your photo–whether it is  your kid, spouse or even your dog and have it made into lego.

Here’s a video that shows the entire process come to life:

 

The Lego brand is all about imagination. The brand reaches 100 million kids around the world. As today’s parents fight the temptations of video games, they are trying to return to simpler games that forces their kids to think. As a result, the Lego brand has seen revenue growth of 10 to 25% per year this decade.

Lego brings imagination to life

This is one of my all time favorite print ad campaigns. No copy at all, yet it has a defined target, a consumer insight, a consumer benefit and an easy to distinguish big idea of “Bringing imagination to life” that defines the Lego brand.  Amazing.

 

The pathway to brand success is now all about building relationships

The best brands of today engage in a strategy that follows a very similar path to the rituals of a courtship. Through the eyes of consumers, brands start as complete strangers and if successful, they move into something similar to a trusted friendship. As the consumer begins to open up, they allow their emotions to take over and without knowing, they begin to love the brand. As the brand weaves itself into the best moments of the consumer’s life, the consumer becomes an outspoken fan, an advocate and one of the many ‘brand lovers’ who cherish the brand. From the strategic mind of the marketer, this follows a very similar pattern to the strategies of a successful courtship.

The brand could move into a position where the consumer sees it as a forever choice. lego brandTo replicate how brand building matches up with the building of a relationship, I have created the Brand Love Curve, as consumers move through five stages including unknown, indifferent, like it, love it and onto the beloved brand status. This Brand Love Curve is an anchor used throughout the book to help guide the choices a brand should make to move the relationship along to the next stage. Where the brand sits on the curve guides the decisions the brand leader will make on the brand strategy and tactics, brand communication including advertising, public relationship and social media, the product innovation and the building of the culture that fuels the consumer experience with the brand. The vision of every brand should be to move the relationship with your consumers to the next stage, to become more loved by consumers, which increases the power and profit potential for the brand.

A brand like Lego is one of the most beloved brands around the world. The brand does an amazing job at surprising and delighting their most cherished brand fans. The last few year, Lego has even brought their brand to life through the Lego movie. That looked like a high risk brand move, but has been incredibly successful with a core audience. Lego also uses amazing in-store displays of their brand to tempt their fans into wanting to try the more challenging puzzles they offer.

Lego uses imagination to inspire new ways to delight their brand fans

Here is one of our workshop we run on how to create a beloved brand. I hope some of the ideas here can inspire you on your own brand.

Beloved Brands: We make brands stronger and brand leaders smarter.

We will unleash the full potential of your brand. We will lead a 360-degree assessment of your business, help you define your Brand Positioning, create a Big Idea that will transform your brand’s soul into a winning brand reputation and help you build a strategic Brand Plan everyone who works on the brand can follow.

 

We will make your team of Brand Leaders smarter so they produce exceptional work that drives stronger brand results. We offer brand training on strategic thinking, brand analytics, brand planning, brand positioning, creative briefs and marketing execution.

To contact me, call me at 416 885 3911 or email me at graham@beloved-brands.com

Beloved Brands Graham Robertson

Today’s best brands build a passionate and lasting love with their most cherished consumers.

Posted on Posted in How to Guide for Marketers

[sg_popup id=”9″ event=”onload”][/sg_popup]Brand Love is a strategy.

No longer should a brand think about their consumers in a strictly functional or logical way. The best brands of today, like Tesla, Apple, Starbucks, Nike, Dove or Airbnb have found a way to capture the imagination of their consumers and take them on a journey of delightful experiences that fosters a deeper emotional and lasting relationship. These brands treat their most cherished consumers with a respect that establishes a trust, that enables consumers to open up to a point where thinking is replaced with feelings, the logic of demand evolves into an emotional state of desire, needs become cravings and repeat purchases progress into rituals that turns into a favorite moment in the day. Consumers transform into the most outspoken and loyal brand fans.

The old logical ways of marketing are not working in today’s world. These brands feel stuck in the past talking about gadgets, features and promotions. They will clearly be ‘friend-zoned’ by consumers, to be purchased only when the brand is on sale. The best brands of the last century were little product inventions that solved small problems consumers did not even realize they had until the product came along. Old-school marketing was dominated by bold logos, catchy jingles, memorable slogans, side-by-side demonstrations, repetitive TV ads, product superiority claims and expensive battles for shelf space at retail stores. Every Marketer focused on entering the consumer’s mind. Marketers of the last century were taught the 4P’s of product, place, price and promotion. It is a useful start, but too product-focused and it misses out on consumer insights, brand promise, emotional benefits and consumer experiences. The Crest brand knew their “Look mom, no cavities” TV ads annoyed everyone, but knew it stuck in the consumer’s brain. No one cared how nice the Tide logo looked, as long as it stood out on a crowed grocery store shelf. The jingle “Plop, plop, fizz, fizz, oh what a relief it is” was repeated often to embed itself in the consumer’s memory bank. The side-by-side dish detergent ad showed spots on the wine glass of a competitor, just to shame consumers into using Cascade. Brands that continue to follow a logical play only, will fail miserably in today’s emotion-driven marketplace.

The best brands of today engage in a strategy that follows a very similar path to the rituals of a courtship. Through the eyes of consumers, brands start as complete strangers and if successful, they move into something similar to a trusted friendship. As the consumer begins to open up, they allow their emotions to take over and without knowing, they begin to love the brand. As the brand weaves itself into the best moments of the consumer’s life, the consumer becomes an outspoken fan, an advocate and one of the many ‘brand lovers’ who cherish the brand. From the strategic mind of the marketer, this follows a very similar pattern to the strategies of a successful courtship.

Consumers must be cherished and ‘won-over’. Today’s consumers are surrounded by a clutter of 5,000 brand messages a day that fight for a glimpse of their attention. That is 1.8 Million per year, or one message every 11 waking seconds. Consumers are constantly distracted—walking, talking, texting, searching, watching, replying—most times at the same time. They glance past most brand messages all day long. Their brain quickly rejects boring, irrelevant or unnecessary messages. Brands must capture the consumer’s imagination right away, with a big idea that is simple, unique, inspiring and creates as much excitement as a first-time encounter.

Consumers are tired of being burned by faulty brand promises. Once lied to, their well-guarded instincts begin to doubt first, test second, and at any point, they will cast aside any brand that does not live up to the original promise that captured them on the first encounter. A brand must be worthy of love. The best brands of today have a soul that exists deep within the culture of the brand organization. The brand’s purpose must be able to explain why the people who work behind the scenes of the brand come to work everyday so energized and ready to over-deliver on the brand’s behalf. This purpose becomes an immovable conviction, with inner motivations, beliefs and values that influences and inspires every employee to want to be part of the brand. This brand conviction must be so strong, the brand would never make a choice that is in direct contradiction with their inner belief system. Consumers start to see, understand and appreciate the level of conviction with the brand. Consumers become willing to open up, they identify with the brand and they trust the brand. The integrity behind the brand helps tighten the consumer’s unshakable bond with the brand.

how to create brand loveBrands must listen, observe and start to know the thoughts of their consumer before they even think it. Not only does the brand meet their needs, the brand must heroically beat down the consumer’s ‘enemy’ that torments their life, every day. The brand must show up consistent at every consumer touch-point, whether it is the promise they make, the stories they tell, the innovation designed to surprise consumers, the easy purchase moments or the delightful consumer experiences that make consumers want to tell their friends about. The consumer keeps track in the back of their mind to make sure it all adds up before they commit. Only then, will the consumer trust the brand. Brands have to do the little things that matter, to show they love their consumer. Every time the brand over-delivers on their promise, it adds a little fuel to the romance each and every time. Over time, the brand must weave itself into the most important moments of the consumer’s lives, and become part of the most cherished stories and memories within their heart.

how to create a beloved brand

Brands need to foster a passionate and lasting love affair with their consumers.

How can brand leaders replicate Apple’s brand lovers lined up in the rain to buy the latest iPhone before they even know the phone’s features, the Ferrari fans who paint their faces red every week, even though they know they will likely never drive a Ferrari in their lifetime, the ‘Little Monsters’ who believe they are nearly best friends with Lady Gaga, the 400,000 outspoken Tesla brand advocates who put $1,000 down for a car that does not even exist yet or the devoted fans of In-N-Out Burger who order animal-style burgers off the ‘secret menu’ no one else knows about? Every brand should want this type of passion and power with their consumers.

The more ‘brand love’ created, the more brand power generated

Brand love becomes a source of energy that gives the beloved brand a power over the very consumers who love them. The competition crumbles, as they are unable to replicate the emotional bond consumers have with the beloved brand. Channel retailers become powerless in negotiations with the beloved brand, once they realize their own consumers would switch stores before they will switch brands. Suppliers serve at the mercy of the beloved brand, as the high volumes efficiently drive down production costs, which back the supplier into a corner before they offer up most of those savings just to stay a supplier. The beloved brand has a power over the media, whether it means better placement through paid media, more news coverage through earned media, a mystique over key influencers and more talk value through social media or at the lunch table. The beloved brand even has power over employees, who want to work there, not have to work there. They are fellow brand fans, proud to work extra hard on the brand they love.

 

The more ‘brand love’ created, the more brand profits realized

Beloved brands achieve higher profit margins. First, they leverage their brand love with consumers to ensure a price premium is never perceived as excessive. Consumers gladly pay $5 for a Starbucks latte, $500 for an iPad or $100,000+ for a Mercedes. Beloved brands use a good/better/best price strategy to trade cherished consumers up to higher price items. Mercedes sees C class drivers who paid $40,000 as future S Class drivers who will pay over $150,000. A well-run beloved brand uses their high volume to drive efficiency and their brand power to pressure suppliers to lower their costs. A beloved brand has a higher response to marketing programs, that means a more efficient marketing investment. The beloved brands use their momentum to drive higher volume growth. They get loyal users to use more, as consumers build the beloved brand into their life’s routines and daily rituals. The beloved brand can enter new categories, as they know their loyal consumers will follow the brand. Finally, there are more creative opportunities for the beloved brand to find more uses or usage occasions for the beloved brand to fit into the consumer’s life.

The more loved a brand is by consumers, the more powerful and profitable that brand will be.

I wish all Marketers understood this formula. I see agencies tell their clients that brands need to be more emotional. Maybe they would win the argument more if they could demonstrate the resulting power and resulting profit that could transform the argument into the language of the clients.

How can you create a passionate and lasting love with your consumers?

To read more on creating brand love, here is the workshop we run for our clients.

Beloved Brands: We make brands stronger and brand leaders smarter.

We will unleash the full potential of your brand. We will lead a 360-degree assessment of your business, help you define your Brand Positioning, create a Big Idea that will transform your brand’s soul into a winning brand reputation and help you build a strategic Brand Plan everyone who works on the brand can follow.

We will make your team of Brand Leaders smarter so they produce exceptional work that drives stronger brand results. We offer brand training on strategic thinking, brand analytics, brand planning, brand positioning, creative briefs and marketing execution.

To contact me, call me at 416 885 3911 or email me at graham@beloved-brands.com

Beloved Brands Graham Robertson

 

Three simple ways Marketers can get better advertising

Posted on Posted in How to Guide for Marketers

https://beloved-brands.com/learn/Most marketers appear confused as to what their role should be in getting great advertising. Having spent 20 years in the world of CPG marketing, I have seen it all when it comes to clients–the good, the bad and the ugly.

There is usually one brand person on the “hot seat” for getting a great ad, and then a bunch around them who either give input or approve. Everyone on the client side knows it, but most on the agency do not know it. They assume the person approving the ad is their client. That’s completely wrong, especially when the person on the “hot seat” is very good. While you are talking to the “approver” in the room, the smart person on the hot seat will carry influence over the person approving outside the room. You might end up surprised.

Here are 3 ways to get better advertising. 

  1. You should control the strategy but give freedom to the execution.
  2. A great client can get great work from an OK agency. But an awful client can get awful work from the best agency in the world.
  3. Stop thinking that your role is to change whatever work is presented to you.

1. Control the strategy, but give freedom on to the execution.

Too many Marketers have this backwards. They give freedom on the strategy with various possible strategic options layered within the Creative Brief and then they attempt to try to control the creative outcome by writing a long list of tangled mandatories.

The reality of advertising is that clients want options to pick from, and agencies hate giving options to pick from. This is where things get off the rails. The client decides to write options INTO the brief. And the agency presents a bunch of work, yet miraculously all 12 people on the agency side agree on which one is the best one.

I have seen briefs that say “18-65, current users, competitive users and employees”. I have seen briefs with 8 objectives throughout the brief. I have seen briefs that say “we want to drive trial among competitive users, while re-enforcing the brand benefits to our current users to drive up penetration and we want a tag for our new lemon flavor at the end”. Ugly!!!!

How to get better advertising creative briefs

When you write a big-wide Creative Brief with layers of possible strategic options within the brief, the Agency just peels the brief apart and gives you strategic options. For instance, if you put a big wide target market of 18-65, the Agency will presents one idea for 18-25, another for 25-40 and a third for 40-65. If you put two objectives into the brief, asking to drive trial and drive usage, you will get one ad that drives trial and one ad that drives usage. Ta-dah, you have options. However, now you are picking your brand strategy based on which ad you like best. Wow, what the brand leader now says is “I like that 18-25 year old one, but could I also like that drive trial one. Could you mold those  two together?” If you are up against your media date or the agency is over-budget on this project, the answer you might hear back is “sure”.

This means is you are really picking your brand strategy based on which ad idea you like best. That is wrong. Pick your strategy first and use the creativity of execution to express that strategy.

Make tough decisions of what goes into the creative brief to narrow down to:

  • one objective
  • one desired consumer response
  • one target tightly defined
  • one main benefit
  • up to two main reasons to believe

Avoid the ‘Just in Case’ list by taking your pen and stroking a few things off your creative brief! It is always enlightening when you tighten your Creative Brief.

As for the creative, it is completely OK to know exactly what you want, but you cannot know until you actually see it. The best creative advertising should be like that special gift you never thought to get yourself, but was just perfect once you saw it. What I see is a brief with a list of mandatories weaved throughout the brief that begin to almost write the ad itself.

Years ago, I was on the quit smoking business (Nicoderm) and received word that my team had told the agency to “eliminate any form of humor, because quitting smoking is very serious”. I can appreciate how hard it is to quit smoking, but levity can help demonstrate to consumers that we understand how hard it is to quit. After some disastrous work, I finally stepped in and said “what about some humorous ads?”  Here’s the spot we final made. This ad turned a declining Nicoderm business into a growth situation and won J&J’s best global ad of 2008.

 

There is no way we could have written that ad. After a few grueling months of creative, I remember seeing that script on the table and before we were half way through the reading of the script, I thought “we gotta make this ad”.

2. A great client can get great work from an OK agency. But an awful client can get awful work from the best agency in the world.

I never figured this one out till much later in my career. For an average Brand Manager, you will only be on the “hot seat” for so long in your career. Ugh. I wish it was not true. I loved advertising. However, coming up through the CPG world, most brands only do 1-2 big campaign ads per year.  And, if you do a pool-out of a successful spot, it is just not as fun. Finding that gem must be a similar exhilaration that a detective has in solving a crime. The reality is that you spend 2-3 years as an Assistant offering your advice to a table that does not want to listen. And most brand managers will spend  5 years on the “hot seat” where you are either a Brand Manager or Marketing Director. Then you are approving stuff outside the room.

Yyou likely will only make 5+ ads where you turn nothing into something. If you are lucky. I had one campaign that ran 10 years and another ran 5 years. Trust me, the true excitement was really on that first year. Depends on the size of your agency, but they might make 20, 50 or 100+ new campaign spots each year. The math is that your agency can mess up your ONE spot and still win agency of the year. The client matters way more to the equation than you might realize. A great client can get good-to-great work from an OK agency. Equally so, a really bad client can get disastrous work from the world’s greatest advertising minds.

I want to ask you one simple question and you have to be honest: “If you knew that being a better client would get you better advertising, do you think you would show up better?” Do you think you show up right now?

Brand Training Marketing Execution Advertising
As part of our Brand Management training program, we teach marketers how to get better Marketing Execution. Click above to learn more.

 

Your main role in the advertising function is to provide a very tight brand strategy, to inspire greatness from the creative people and to make decisions”. Too many clients treat their agency in ways that they have to make great work because we hired them. True. But remember the math. If they make 99 great spots this year and one god awful spot (yours) who has more at stake in this math?  You or your agency. Sure, you can fire them. But they take their 99 spots on the street and secure more clients. You on the other hand, will be put into a ‘non-advertising’ role for the rest of your career. People behind your back will say “they are really smart on the strategy, but not so good with the agency”.

Stop thinking your agency has to work for you and try to inspire them to want to work for you. All of our work is done through other people. Our greatness as a Brand Leader has to come from the experts we engage, so they will be inspired to reach for their own greatness and apply it on our brand. Brand Management has been built on a hub-and-spoke system, with a team of experts surrounding the generalist Brand Leader. When I see Brand Managers of today doing stuff, I feel sorry for them. They are lost. Brand Leaders are not designed to be experts in marketing communications, experts in product innovation and experts in selling the product. You are trained to be a generalist, knowing enough to make decisions, but not enough to actually do the work. Find strength being the least knowledgeable person in every room you enter.

3. Stop thinking that your role is to change whatever work is presented to you.

A typical advertising meeting has client on one side and agency on the other. Client has a pen and paper (or laptop) feverishly taking notes. I never bring anything to a creative meeting. As soon as the creative person says the last tag-line, all of a sudden, there is a reading of the list of changes about to happen. “Make the boy’s shirt blue instead of red. Red is our competitor. Can we go with a grandmother instead of the uncle because we sell lots of cheese to  older females. Can we add in our claim with a super on it. I know we said in the brief it’s about usage, but can we also add in a “try it” message for those who have never used it before. And lastly, can we change the tagline?  I will email some options. That’s all I have.”

how to get better advertising marketing trainingWow. Stop thinking that the creative meeting is just a starting point where you can now fix whatever work is presented to you. You hired an agency because you do not have the talent to come up with great ads. Yet, now you think you are talented enough to do something even harder: change the ad. I have learned over the years that giving the agency my solutions will make the work worse. Giving them my problems makes the ads better. Just like being surprised by a great ad in the first place, if you just state your problem, and let them come back with solutions, you might be surprised at how they were able to handle your concerns without completely wrecking the ad.

I once heard a brand leader describe the creative part of the ad as “their part” and the copy-intensive brand sell as “our part”. I never thought about it that way. And I wish I could get it out of my head. An ad should flow naturally like a well-tuned orchestra. The creative should work as ONE part. The creative idea should be what attracts attention, the creative idea should be what naturally draws attention to the brand, the creative idea should help communicate the brand story and the creative idea should be what sticks in the mind of the consumer. There is no us or them part of the ad.

Lastly, I want brand leaders to stop thinking that Advertising is like a bulletin board where you can pin up one more message. Somehow Marketers have convinced themselves that they can keep jamming one more message into their ad. The consumer’s brain does not work that way. They see 5,000 brand messages a day. They may engage in 5-10 a day. When they see your cluttered messy bulletin board, their brain naturally rejects and moves on. Not only are you not getting your last message through, you are not getting any messages through. Start to think of Advertising like standing on top of a mountain and just yelling one thing.

If you knew that showing up better would get you better work, would you show up better?  You should. 

If you want to learn how to show up better, we train marketing teams on how to get better Marketing Execution. We go through how to write better briefs, how to make better decisions and how to give inspiring feedback to realize the greatness of your creative people. Here’s what the workshop looks like:

Beloved Brands: Who are we?

At Beloved Brands, we promise that we will make your brand stronger and your brand leaders smarter. We can help you come up with your brand’s Brand Positioning, Big Idea and Brand Concept. We also can help create Brand Plans that everyone in your organization can follow and helps to focus your Marketing Execution. We provide a new way to look at Brand Management, that uses a provocative approach to align your brand to the sound fundamentals of brand management.

We will make your team of Brand Leaders smarter so they can produce exceptional work that drives stronger brand results. We offer brand training on every subject in marketing, related to strategic thinking, analytics, brand planning, positioning, creative briefs, customer marketing and marketing execution.

To contact us, email us at graham@beloved-brands.com or call us at 416-885-3911. You can also find us on Twitter @belovedbrands.

Beloved Brands Graham Robertson

Why would a pilot buy pizza for the stranded passengers of a competitor?

Posted on Posted in Beloved Brands in the Market

Airline delays are a reality. If you travel enough, you have experienced some painful ones. Most times they are outside the control of the airline. My best story was showing up at the Paris airport at 8am to be told the flight had been delayed 12 hours. I checked my bags in and spent the day walking around in Paris. None will ever live up to that one.beloved brands customer experience consumer brand culture

Delays are a pain. The passengers get all cranky, which causes the employees to get cranky. The two clash. Then anxiety causes the drama to flare up one more level. The reality is that most delays are outside the control of the airlines, especially with snow storms moving up the east coast. I think passengers know this, but they have to get mad at someone. One of the things that separates the great airlines from the bad is how they handle a crisis. This is a great story how one airline (WestJet) was able to demonstrate how their culture is different, while the other airline (Air Canada) just stood still and watched.

This week, an Air Canada flight had to be diverted due to the snow storm. They landed at another airport at midnight. The first thing the Air Canada employee at the airport told the passengers that because it was just after midnight, it was not possible to get any food delivered. One more reason for passengers to be upset. And hearing this, a pilot from a competitive airline–WestJet–stepped up to the rescue. As I like to describe the difference between a product and a brand. A product solves small problems we did not even know we had, while a brand heroically beats down the enemy that torments us. This WestJet pilot stepped up as a hero, offering to buy pizza for everyone.

Here’s how one of the passengers described it to the local TV station. “Out of nowhere, a WestJet pilot emerged and said, ‘Hey … I am from WestJet and we do things differently. Who wants pizza?’ Within 20 minutes  the pizza had arrived and I think he paid for it out of his own pocket.”

Now, what might sound like a random story to passengers, was not at all. It was a perfect storm of the opportunity for the WestJet challenger brand to step up and deliver the brand message. Air Canada was completely ambushed and ridiculed with one simple act that cost the pilot around $60. Air Canada said in a statement the next morning, “Clearly we should have done better for our customers.”

I have had the luxury of traveling on both airlines. WestJet employees bring an energy and a smile to the experience, while many of the Air Canada employees bring a pained misery to their job. The true difference is not just in the advertising that says “we are friendly” but in the cultures behind the brand. As the smaller player in the market, WestJet has clearly figured out their only way to win is by creating amazing consumer experiences. You have to win through your people, and that means sending brand messages internally.

How to communicate to the corporate culture behind your brand

With most brands I meet up with, I ask “What is the Big Idea behind your brand?” I rarely get a great answer. When I ask a Leadership Team, I normally get a variety answers. beloved brands customer experience consumer brand cultureWhen I ask the most far-reaching sales reps, the scientists in the lab or their retailer partners, the answers get worse. That is not healthy. Everyone who touches that brand should be able to explain what it stands for in 7 seconds, 60 seconds, 30 minutes or at every consumer touch-point. They should always be delivering the same message. There are too many Brands where what gets said to the consumer is different from what gets said inside the corporate walls. The Big Idea must organize the culture to ensure everyone who is tasked to meet the needs of both consumers and customers, whether they are in HR, product development, finance, operations and experience delivery teams, must all know their role in delivering the Big Idea. And in this case, the pilot.

Too many brands believe brand messaging is something that Advertising does. The more focus we put on delivering an amazing consumer experience, the more we need to make sure the external and internal brand story are aligned. It should be the Big Idea that drives that story. Every communication to employees, whether in a town-hall speech, simple memo or celebration should touch upon the brand values that flow from the Big Idea, highlighting examples when employees have delivered on a certain brand value.

The Big Idea should drive everything and everyone

Brand Management was originally built on a hub-and-spoke system, with the Brand Manager expected to sit right in the middle of the organization, helping drive everything and everyone around the Brand. However, it should actually be the brand’s Big Idea that sits at the center, with everyone connected to the brand expected to understand and deliver the idea. Aligning the brand with the culture is essential to the long-term success of the brand. The best brands look to the overall culture as an asset that helps create a powerful consumer experience. The expected behaviors of the operations team behind the consumer experience should flow out of the brand values, that flow from the Big Idea. These values act as guideposts to ensure that the behavior of everyone in the organization is set to deliver the brand’s promise.

beloved brands customer experience consumer brand culture

I was lucky enough to be able to attend the Ritz-Carlton Training session, and as a Brand Leader, the thing that struck me was the idea of meeting the “unexpressed” needs of guests. As highly paid Marketers, even with mounds of research, we still struggle to figure out what our consumers want, yet Ritz-Carlton has created a culture where bartenders, bellhops and front desk clerks instinctively meet these “unexpressed needs”. Employees carry around note pads and record the expressed and unexpressed needs of every guest and then they use their instincts to try to surprise and delight these guests.

Employees are fully empowered to create unique, memorable and personal experiences for our guests. Unique means doing something that helps to separate Ritz-Carlton from other hotels, memorable forces the staff to do something that truly stands out. And personal is defined as people doing things for other people. Is that not what marketers should be doing? So what is getting in your way?

Ritz-Carlton bakes service values right into their culture

The Ritz-Carlton phrase they use with their staff is “Keep your radar on and antenna up” so that everyone can look for the unexpressed needs of their guests. These could be small wins that delight consumers in a big way, showing the hotel is thinking of ways to treat them as unique and special. But like any hotel, things do go wrong. When a problem does arise they quickly brainstorm and use everyone’s input. The staff is encouraged to surprise and delight guests so they can turn a problem into a potential wow moment.

 

This was not a random move by a pilot. This was the WestJet culture delivering their brand. 

Here’s a workshop that we run on how to create a beloved brand.

Beloved Brands: Who are we?

At Beloved Brands, we promise that we will make your brand stronger and your brand leaders smarter. We can help you come up with your brand’s Brand Positioning, Big Idea and Brand Concept. We also can help create Brand Plans that everyone in your organization can follow and helps to focus your Marketing Execution. We provide a new way to look at Brand Management, that uses a provocative approach to align your brand to the sound fundamentals of brand management.

We will make your team of Brand Leaders smarter so they can produce exceptional work that drives stronger brand results. We offer brand training on every subject in marketing, related to strategic thinking, analytics, brand planning, positioning, creative briefs, customer marketing and marketing execution.

To contact us, email us at graham@beloved-brands.com or call us at 416-885-3911. You can also find us on Twitter @belovedbrands.

Beloved Brands Graham Robertson

The Ferrari brand sells more merchandise than it does cars

Posted on Posted in Beloved Brands Explained

Ferrari is one of the most desired luxury car brands in the world. To Italians around the world, the Ferrari brand screams the passion they hold for the Italian culture. As other brands hope to claim their value by selling more, Ferrari makes their money by actually selling fewer cars. This is a great case study for marketers to build desire for your brand. With all the pent-up desire, Ferrari sells more merchandise than it does cars.

While most marketers ask “what consumers do we want to get” when thinking of a target market, I ask a slightly different question of “who wants us?” You should be looking for those who are already motivated and bringing them in first. Then use them to help fuel passion for your brand.  Once you have the most motivated consumers, you can tap into their desires and build a tight bond with these brand fans. That bond becomes a source of power for the brand to drive their profits from.

Ferrari is such a unique brand. Here are the three pillars of their success:

  1. Ferrari spends nothing on advertising, everything on the F1 race: They put all their money into the Scuderia Ferrari F1 racing team, knowing that a win in front 500 million viewers each week fuels that desire for the brand. While Ferrari was the dominant winning team from 2000-2007, most recently they have struggled on the track behind Mercedes. Scuderia is Italian for a stable reserved for racing horses, closely linked the prancing horse in the Ferrari logo. Ferrari supplies engines for 4 of the F1 race teams. No matter what part of the world, whether in Australia, Britain or Brazil, it is the screaming Ferrari fans with their faces painted red, who are the most passionate among the crowd. The passion of these fans will continue to fuel Ferrari on the race track to catch up with Mercedes. They have to. It is crucial to the brand’s success.
  2. Ferrari stands for Italian passion: The Ferrari brand big idea is “Italian Excellence that makes the world dream”  They clearly understand the brand’s role in tapping into the pride of Italians around the world. Most fans of Ferrari will never own a car. It will be a lifelong dream. Instead, these brand fans will buy the tee shirts, hats, sunglasses, key chains and anything that projects their association with the brand. The branded merchandise accounts for $2.5 billion in sales each year, slightly more than the revenue from selling cars.
  3. Ferrari limits production on cars:  Since back in the 1990s, Ferrari has found tremendous success in using the pent-up desire to fuel their success. While everyone should want a Ferrari, not everyone should have one.  This keeps the price high.By focusing on extraordinary vehicle design and exclusivity, Ferrari is able to sell luxury cars with high-profit margins. Increasing profitability with high margins has been a key driver of revenue growth for Ferrari. Ferrari reported EBITDA margins of 25%, which is quite high as compared to other luxury car manufacturers as well as the industry average.

The purpose behind the Ferrari brand is clear: “We build cars, symbols of Italian excellence the world over, and we do so to win on both road and track. Unique creations that fuel the Prancing Horse legend and generate a “World of Dreams and Emotions”. Very motivating to consumers in the marketplace, as well as internally, for everyone who works on the Ferrari brand.

Luca Cordero di Montezemolo, the former Chairman of Ferrari talked about the link between the history and traditions of the Ferrari brand with the future. “I want to maintain the link with the past, with the tradition and with the history but don’t want to be in the prison of the history. I want to be in the prison of the future.”

The two issues for Ferrari in the future:

  1. How will Ferrari improve their performance on the F1 track, to beat Mercedes, and keep the passion of their fans alive?
  2. With changing regulations on fuel emissions, around the world, how can the Ferrari brand advance on Hybrid technology so that it can maintain their standing as a modern car?

It looks like as we head into the F1 season of 2017, there will be pressure for the Ferrari brand to step up their performance on the track. All those fans with their faces painted red want victories.

For marketers, who are your most motivated consumers and how can you turn them into passionate brand fans?

 

To read more, here’s our workshop to building a beloved brand.

 

 

My new book, Beloved Brands, coming this spring.

How this Beloved Brands playbook can work for you. The purpose of this book is to make you a smarter brand leader so your brand can win in the market. You will learn how to think strategically, define your brand with a positioning statement and a brand idea, write a brand plan everyone can follow, inspire smart and creative marketing execution, and be able to analyze the performance of your brand through a deep-dive business review.

 

Beloved Brands: Who are we?

At Beloved Brands, our purpose is to help brands find a new pathway to growth. We believe that the more love your brand can generate with your most cherished consumers, the more power, growth, and profitability you will realize in the future.

The best solutions are likely inside you already, but struggle to come out. Our unique engagement tools are the backbone of our strategy workshops. These tools will force you to think differently so you can freely generate many new ideas. At Beloved Brands, we bring our challenging voice to help you make decisions and refine every potential idea.

We help brands find growth

We start by defining a brand positioning statement, outlining the desired target, consumer benefits and support points the brand will stand behind. And then, we build a big idea that is simple and unique enough to stand out in the clutter of the market, motivating enough to get consumers to engage, buy and build a loyal following with your brand. Finally, the big idea must influence employees to personally deliver an outstanding consumer experience, to help move consumers along the journey to loving your brand.

We will help you write a strategic brand plan for the future, to get everyone in your organization to follow. It starts with an inspiring vision that pushes your team to imagine a brighter future. We use our strategic thinking tools to help you make strategic choices on where to allocate your brand’s limited resources. We work with your team to build out project plans, creative briefs and provide advice on marketing execution.

To learn more about our coaching, click on this link: Beloved Brands Strategic Coaching

We make Brand Leaders smarter

We believe that investing in your marketing people will pay off. With smarter people behind your brands will drive higher revenue growth and profits. With our brand management training program, you will see smarter strategic thinking, more focused brand plans, brand positioning, better creative briefs that steer your agencies, improved decision-making on marketing execution, smarter analytical skills to assess your brand’s performance and a better management of the profitability of the brand.

To learn more about our training programs, click on this link: Beloved Brands Training

If you need our help, email me at graham@beloved-brands.com or call me at 416 885 3911

Graham Robertson bio

Were you fooled by the true political message behind any Super Bowl ads? #AlternativeFacts

Posted on Posted in Beloved Brands in the Market

 

The day after the Super Bowl is the usual time for people to talk about Super Bowl ads. This year, with everyone hot about the election, it is not surprising that those that rose to the top have a political message. People are talking about Airbnb, Budweiser, 84 Lumber and Audi.

However, as consumers start to dig in a little deeper, there are a few ads who are missing out on the truth behind a few of the spots.  The two ads that might not be as expected, or as we would say in 2017, they might have alternative facts are:

  • 84 Lumber
  • Audi

I have seen people tweeting, “That’s it. I am now going to buy more lumber” which is foolish or “I am a loyal fan of Budweiser, I’m never buying a Bud again” which is just as foolish. The reality of aligning yourself to a political message is it is the slowest way to gain customers and the fastest way to lose customers. A bunch of strategists of the world are saying “if you are purpose driven, you have to stay purpose driven”.  That’s OK, but what does that have to do with politics?

84 Lumber

On Monday morning, everyone on my Facebook has been talking about the “84 Lumber” spot. Ad Age and AdWeek have it on their top spot. OK, people, a lumber company who I never ever heard of just spent $10 Million on a 2 minute ad to send you to their website to see a 5 minute version.  Wait, what’s the brand name again, 84 Lumber. Ok, I forgot since I typed it 2 minutes ago.

So I  watched the 5 minute video and I was confused.

 

 

Is this a pro-immigration ad, or an anti-immigration ad?  What does the door opening mean? Does it mean that America is an open door filled with opportunity to realize the american dream? It might.  Or does it mean the wall will have a door that is a legal way to get into America? It might. Most of the left believed it means opportunity and they love the ad. The right also believed it was pro immigration, so they hate the ad. Apparently, the 84 Lumber CEO is a staunch Trump supporter and came out on Monday and said:

“We need to keep America safe. America needs to be safe so you and I can have the liberty to talk. The wall, I think it represents, to me, security. I like security.”

So, 84 Lumber who is a B2B brand focused on a very niche audience should never be in the Super Bowl have now run the risk of pissing off the left and right. Why did 84 Lumber spend $10-15 Million?  They say ‘awareness’.  Well, you have some short-term awareness, as both sides will now hate you. But who do you need awareness from? You are a B2B lumber brand. Anyway, personal marketing bias is that I hate awareness as a goal. But even worse, if you poke your nose into an issue, you better be able to stand up to the issue. 84 Lumber cannot even express what they want now. Imagine a year from now, they bid on the construction of the wall. They likely will. So how do you now feel about this ad?

 

Audi

I can’t blame those who feel betrayed by 84 Lumber, because that’s now I feel about Audi. I’m very pro-equality, and with an 18-year old daughter, I want her to achieve as much as she can in life. I rated this spot as my favorite Super Bowl ad.  Here’s the spot.

 

 

And here’s the script:

  • What do I tell my daughter?
  • Do I tell her that her grandpa’s worth more than her grandma? That her dad is worth more than her mom?
  • Do I tell her that despite her education, her drive, her skills, her intelligence, she will automatically be valued as less than every man she ever meets? Or maybe, I’ll be able to tell her something different.
  • Audi of America is committed to equal pay for equal work.
  • Progress is for everyone

I still love the spot, but I am not so sure Audi has earned the right to say this. There are no women who sit on Audi’s Management Board and there are only two women who sit on its 14 person American executive team. In the press release for the Super Bowl ad, the car company said it was publicly committed to supporting women’s pay equality and pointed out that half of the candidates for its graduate internship program must be female. I feel fooled by their message. Actions speak louder than words. Audi made me a completely hollow promise. Isn’t this the same Volkswagen company that told us about fuel emissions last year? Let’s hope this backlash can work to make Audi do more for women inside their own organization before they start challenging everyone else to do so.  So how do you now feel about this ad?

Do the #alternativefacts make you feel different about these TV ads?

 

I believe brands should never pick political sides. You must realize that choosing political sides after a hotly  contested election is the fastest way to lose sales and the slowest way to gain sales. Politics is ugly. Brands should stay away.

There is a difference between a cause and a political belief.

It is great to be such a purpose driven brand that you stand up for your beliefs. But, why do you feel compelled in 2017, to extrapolate your purpose into the partisan political arena? The closer you get to one side of the political aisle, the uglier it can get. When it comes to politics, people cannot see straight. There beliefs are so deep, you will not change any minds. Instead, you should expect severe blowback, which could haunt your brand for years. I still think of Chick Fil A as the brand against marriage equality. Did you know that Chick Fil A quickly backpedaling on that stance? Wait, you think a brand should stand up for itself? Once Chick Fil A took some heat, they did a 180 turn and started donating to LGBT causes just to avoid a full on boycott. Yet, in my mind, their initial statements will stick forever.Last year, Starbucks had baristas writing #racetogether on coffee cups. Seemed innocent enough, but when their customers complained, Starbucks quickly backed away. If you like that brands stick their nose out, then you must hate when they pull back at the first sign of trouble.

If you are really purpose driven, then why does it have to show up in your advertising? Why not be authentic about your purpose and line up with a cause you believe in. How about mobilizing all your employees to go clean a river or give back by teaching kids how to read, or go work at a food bank. To keep it is authentic and pure, how about you do it quietly and believe you do not even need to garner any PR. Let your actions speak louder than your words.

As a guide, there has to be truth to your advertising. If you lie, you will get caught. So next time you have an ad you love, ask them “can we really stand behind this message?”.  Looks like 84 Lumber and Audi cannot.

Here’s our workshop to building a beloved brand.

 

Beloved Brands: We make brands stronger and brand leaders smarter.

We will unleash the full potential of your brand. We will lead a 360-degree assessment of your business, help you define your Brand Positioning, create a Big Idea that will transform your brand’s soul into a winning brand reputation and help you build a strategic Brand Plan everyone who works on the brand can follow.

We will make your team of Brand Leaders smarter so they produce exceptional work that drives stronger brand results. We offer brand training on strategic thinking, brand analytics, brand planning, brand positioning, creative briefs and marketing execution.

To contact me, call me at 416 885 3911 or email me at graham@beloved-brands.com

 

The best super bowl ad: Audi takes a stand on the side of women

Posted on Posted in Beloved Brands in the Market

Like many of you, I have been watching the release of Super Bowl ads the last few weeks. I heard one of my friends ask, “If Super Bowl ads are so expensive, why do some brands do really bad ads?” That’s a great question. In reality, normally there are only 3 or 4 great ones each year, with 10 good/ok ones and the rest will be awful.

I must confess that one of my all time favorite Super Bowl ads is “Farmer” by Dodge. It had an arresting quality that made you stop and listen. While everyone else was loud, they were quiet. It told a story that made me tingle. It picked a target for their spot, the working class of America, without worry about “are we alienating the non farmers who might buy our trucks?” Please stop asking these questions. Your consumer does not think this way. And Dodge Ram made a promise, to stand with the hard working farmers of America, which is what every brand should do.

Watch.


This year’s Audi spot shares some of the same principles as the “Farmer” ad. Through a father’s voice, Audi has a great question of “what do I tell my daughter?”. There is no fear here of alienating men. Most of us have mothers, sisters, daughters and friends we want to experience the same opportunity. We need more messages where girls are able maximize their potential. We need more thinking that way in society. Audi told a story, through the innocence of a young girl, who has likely not yet faced what she will face in the future. She swerves throughout the race and wins–a metaphor for what comes ahead in her life. And, as they walk to the car,  just as it looked like Audi might choose to sell the car, they quietly male a bold promise: Audi of America is committed to equal pay for equal work. Nice job Audi.

Here’s the script:

  • What do I tell my daughter?
  • Do I tell her that her grandpa’s worth more than her grandma? That her dad is worth more than her mom?
  • Do I tell her that despite her education, her drive, her skills, her intelligence, she will automatically be valued as less than every man she ever meets? Or maybe, I’ll be able to tell her something different.
  • Audi of America is committed to equal pay for equal work.
  • Progress is for everyone

I am the father of an 18 year old daughter, who I want to see achieve whatever she wants in life. Her biggest obstacle will be the rising tide of sexism I am seeing, not just the old men out there, not just the corporate world but among her own peer group of teenage boys. Sadly, I see sexism on the rise. As a fellow dad, go have a talk with your sons and let’s get back on track to progress. We have to stop believing that someone else’s gain is a threat to us.

This type of ad builds on Nike’s “If you let me play” from 20 years ago:

 

Enjoy the game.

And go Patriots.

To read more our brand leader training presentation on how to inspire marketing execution, click on this powerpoint below:

 

Beloved Brands: We make brands stronger and brand leaders smarter.

We will unleash the full potential of your brand. We will lead a 360-degree assessment of your business, help you define your Brand Positioning, create a Big Idea that will transform your brand’s soul into a winning brand reputation and help you build a strategic Brand Plan everyone who works on the brand can follow.

We will make your team of Brand Leaders smarter so they produce exceptional work that drives stronger brand results. We offer brand training on strategic thinking, brand analytics, brand planning, brand positioning, creative briefs and marketing execution.

To contact me, call me at 416 885 3911 or email me at graham@beloved-brands.com

McDonald’s is about to make the biggest brand strategy blunder of all time: fight two battles at once.

Posted on Posted in How to Guide for Marketers

As of 2017, it is hard to really define what McDonald’s stands for anymore. Hamburgers or coffee? Or both? Whenever you try to do both options, you just picked the worst possible strategy.

The one thing I can safely say, is they are no longer “Fast”. On a cold Canadian winter, I called home and asked my son if he wanted a coffee on my way home. He said “sure”. So I got in the McDonald’s drive through line, behind only about 4 other cars. And after 20 minutes, I finally had my coffee. I was in complete shock. Does anyone do fast anymore? You would think in this day of hyper need states, someone would do fast.

Is all-day breakfast really a strategy?

The only success McDonald’s has had in the past 18 months has their all day breakfast, basically taking their normal breakfast foods and making it available 24/7. I guess for the next move they could make their fries available 24/7. And now McDonald’s has added bacon to their Big Mac Hamburgers and talking about it on TV like it is an “Oh my god, why didn’t I think of that” type of innovation.

Strategy choices: Hamburgers or Coffee?

A few days later, I read that McDonald’s was going to invest billions in 2017 to revamp the insides of their McCafe’s around the world. OK, so you want to take on Starbucks. Sure you have a great coffee, but plastic seats, fake fireplaces, annoying toddlers screaming on the floor, and the teenagers lurking around certainly does not make up for the great coffee. That will sure be expensive to replicate the appeal of Starbucks.

By the way, can anyone answer my question: how does Starbucks manage to keep toddlers out of their restaurants?

Then a week later, I read that McDonald’s was going to invest billions in 2017 to revamp their entire kitchens to be able to serve high quality and fresh meat in their hamburgers. Wow. I am big fan of Five Guys, In-N-Out burger, Shake Shack and Big Smoke Hamburgers. But, they are never fast. They each say they won’t start cooking your hamburgers until you order it. At Five Guys, you can see them even pull the hamburgers out and placed on the grill.

McDonald’s is about to commit the worst mistake a brand can do. They are about to fight a war on two fronts.

In the history of warfare, this is the most common mistake of every great general who has eventually gone down in flames. From the third century BC in the First Macedonian War to Napoleon to World War II, the war of two fronts never works.

By trying to be everything to anyone McDonald’s has ended up nothing to everyone. Despite all their efforts the past 5 years, McDonald’s is not perceived as the ‘best’ in coffee. Starbucks is. They don’t have the best burger. Five Guys does. They don’t have the best chicken, best shakes or best sandwiches. McDonald’s does not have the best anything. They aren’t even that fast, that cheap or have that great of service anymore. Getting a McDonald’s employee to say thank you is nearly impossible.

Strategy Myths

The biggest myth of marketing is to believe that a bigger target market is the path to being a bigger brand. Too many Marketers are willing to target anyone. The second myth is believing that if you stand for everything, it will make your brand stronger. There are brands that say they are faster, longer-lasting, better-tasting, stronger, cheaper and have a better experience. They mistakenly think that whatever the competitor does best, they will try to do it better. They are willing to say everything, hoping the consumer hears something.

Hope is never a strategy. The third myth is trying to be everywhere, whether that means being in every channel of distribution or being on every possible media option. The worst Marketers lack focus because of their fear of missing out on someone or something. By trying to be everything to anyone, the brand will end up nothing to everyone. By trying to be everywhere, the brand will eventually end up being no where. Strategy should never be random.

Every brand faces limited resources

Every brand is constrained by limited resources, whether financial, time, people or partnership resources. Yet Marketers always face the temptation of an unlimited array of choices, whether those choices are in the possible target market, brand messages, strategies or tactics. The smartest Brand Leaders are able to limit their choices to match up to their limited resources. They focus on those choices that will deliver the greatest return. I always joke that strategic thinkers share one similar trait with lazy people. Both spend a lot of effort to figure out how to get the most back, by doing the least possible.

The best Brand Leaders never divide and conquer out of fear. Force yourself to focus and conquer with the confidence of strategic thinking. The smartest Brand Leaders use the word “or” more often than they use the word “and”. If you come to a decision point, and you try to rationalize in your own brain that it is okay to do a little of both, then you are not strategic. You are not even a decision-maker.

Trying to both at the same time means you will lose at both. I can no longer tell you what McDonald’s stands for. Can you?

So if you were McDonald’s, would you choose to win the burger war or the coffee war? I’d pick burgers.

 

McDonald's Story Starbucks turnaround

 

To read about how to create a beloved brand, here is our workshop we run:

Beloved Brands: Who are we?

Beloved Brands is a brand strategy and marketing training firm that is focused on the future growth of your brand and your people.

It is our fundamental belief that the more loved your brand is by your most cherished consumers, the more powerful and profitable your brand will be. We also believe that better marketing people will lead to smarter strategy choices and tightly focused marketing execution that will higher growth for your brands.

With our workshops, we use our unique tools force you to think differently and help unleash new strategy solutions to build around. I believe the best solutions lay deep inside you already, but struggle to come out. In every discussion, I bring a challenging yet understanding voice to bring out the best in you and help you craft an amazing strategy.

We will help you find a unique and own-able Big Idea that will help you stand out from the clutter of today’s marketplace. The Big Idea must serve to motivate consumers to engage, buy and build a loyal connection with your brand. Equally, the Big Idea must work inside your organization, to inspire all employees who work behind the scenes to deliver happy experiences for consumers.

We will help build a brand plan everyone can follow. It starts with an inspiring vision to push your team. We then force strategy choices on where to allocate your limited resources. With our advice on brand execution, we can steer the brand towards brand love and brand growth.

To learn more about our coaching, click on this link: Beloved Brands Strategic Coaching

At Beloved Brands, we deliver brand training programs that make brand leaders smarter so they are able to drive added growth on your brands. We offer brand training on every subject in marketing, related to strategic thinking, analytics, brand planning, positioning, creative briefs, customer marketing and marketing execution.

To learn more about our training programs, click on this link: Beloved Brands Training

If you need our help, email me at graham@beloved-brands.com or call me at 416 885 3911

Graham Robertson Beloved Brands

A brand’s Big Idea must be interesting, simple, unique, inspiring, motivating and own-able.

Posted on Posted in How to Guide for Marketers

When the Big Idea is interesting and simple, it helps the brand gain quick entry into the consumer’s mind, so they will want to engage and learn more about the brand. With the consumer being bombarded by 7,000 brand messages every day, the brand only has 7-seconds to connect or else consumers will move on. When the idea is unique and own-able, it stands out from the clutter, and the brand can see enough potential to build their entire business around the idea. When the idea is motivating to consumers, the brand gains an ability to move consumers to see, think, feel or act in positive ways that benefit the brand.

Can you describe your brand in 7 seconds? Does everyone in your company say the same thing? 

The idea should be big enough to last 5 to 10 years, flexible enough to show up the same no matter what media options the brand uses. The idea must provide a common link across the entire product line-up. The idea should inspire the team working behind the scenes to deliver amazing consumer experiences. Brand Leaders must work to create and build a reputation that matches up to the idea.

The brand has to show up the same way to everyone, no matter where it shows up. Even as the Brand Leader expands on the idea, whether telling the brand story over 60-seconds, 30-minutes or over the lifetime of the brand, the brand must tell the same story. When the idea works best, the most far-reaching sales rep, the scientist in the lab, the plant manager or the customer service people must all articulate the brand’s Big Idea in the same way, using the same chosen words. Every time a consumer engages with the brand, they must see, hear and feel the same Big Idea. Each positive interaction further tightens their bond with the brand.

Align the Big Idea across five consumer touch-points

There are 5 consumer touch-points that need to be aligned and managed, including the brand promise, brand story, product innovation, the path to the purchase moment and the overall consumer experience. I have created the Big Idea Map to help align all 5 consumer touch-points. As today’s consumers naturally doubt and test the brands to see if they deliver, every time the consumer interacts with the brand, they should experience the same Big Idea that attracted them to the brand on day 1. When all five consumer touch-points line up to deliver the same Big Idea, the bond with the consumer will continue to tighten.

  • The Brand Promise connects with consumers and separates the brand from competitors. The promise must position the brand as interesting and unique, utilizing brand positioning work that defines the target market, the balance of functional and emotional benefits, along with key support points.
  • The role of the Brand Story is to help the brand stand out from the pack and gain the consumer’s consideration for purchase. The Big Idea must push consumers to see, think, feel or act differently than before they saw the brand message.
  • Innovation must help the brand stay on top of the latest trends in technology, consumer need states, distribution and competitive activity. A brand cannot stand still. The Big Idea should act as an internal beacon to help inspire the product development to come up with new ways to captivate consumers.
  • The Purchase Moment transforms the awareness and consideration into purchase. The Big Idea ensures everyone along the path to purchase is delivering the same brand message, using retail and selling strategies to influence consumers through direct selling, retail channels or e-commerce.
  • Create Consumer Experiences that over-delivers the promise, driving repeat purchase and future consumer loyalty. Partnering with Human Resources, the Big Idea acts an internal beacon to the brand’s culture and organization, influencing the hiring, service values and motivation of the operations teams who deliver the experience.

Here is our brand positioning workshop we use to help brands find their unique space they can win. From there, we build a Big Idea to help articulate your brand in 7 seconds.

 

Beloved Brands: We make brands stronger and brand leaders smarter.

We will unleash the full potential of your brand. We will lead a 360-degree assessment of your business, help you define your Brand Positioning, create a Big Idea that will transform your brand’s soul into a winning brand reputation and help you build a strategic Brand Plan everyone who works on the brand can follow.

We will make your team of Brand Leaders smarter so they produce exceptional work that drives stronger brand results. We offer brand training on strategic thinking, brand analytics, brand planning, brand positioning, creative briefs and marketing execution.

How to answer “So, tell me about yourself” in 7 seconds

Posted on Posted in How to Guide for Marketers

In today’s economy, you should always be looking for a job, when you don’t have a job, and when you do have a job. I know it can be draining, but at least be constantly listening. Before you contemplate phoning your head hunter list, here’s 5 questions to help frame your thinking.

  • Within your current company, how high up do you think you can realistically go
  • Should you stay in the same industry or look at new verticals.
    Should you stay in pure Brand Management or venture into a subject-matter expert type roles?
  • How long do you want to keep working?
  • Do you stay an employee or do you take this moment to leap out on your own?
  • Do your homework on your personal brand

From what I have seen, Marketers are better at marketing their brands and products than they are at marketing themselves. It is time to start thinking of yourself as a brand and how you will want to market yourself to get the job you want.

What is your core strength?

While every Brand Leader claims to be a generalist, we normally each have a lead desire and lead strength:

  • Do you like running the business and managing products
  • Do you like marketing execution and being creative, either generating ideas or executing creativity?
  • Are you a strategic thinker, enjoying the planning side of the business?
  • Are you a leader of leaders, with a passion for leading people?

If you had to force yourself to choose one, which one would you pick?

What is it that makes you unique?

There are tons of candidates on the street, many without jobs and many others who are in jobs beneath their capability. What makes you stand out. Think like a Marketer. Your hiring Manager is the target market. Think of what they want for the role, what you bring and what potential competitors bring, in order to find your unique selling proposition. When I was at the VP level looking, I realized that I was likely replacing someone they were dissatisfied so I positioned myself as a “turnaround leader”. But not every job or every leader is the same and your goal is not just to find a job, but to find the right role. Be honest in who you are.

Take it a step further and do up your own Benefits Ladder, where you map out what the employer is looking for, what features you bring, how those translate into rational and emotional benefits. Classic marketing that we fail to do, when we are the brand.

So now, the dreaded question: Tell me about yourself.

Think of this like your 7 second brand speech, where you give a summation of your brand’s big idea. Here’s the tool we have created as help that answers how you define yourself, what is the primary benefit you provide and what is the secondary benefit you provide. Then wrap it up with an expected result.

My answer was always: “As a brand leader, I find growth where others couldn’t and I create motivated brand teams that deliver great work to drive results.” Answering all four questions within a 7 second span.

But taking that further, I then lined up proof points to each part of the 7 second speech, thus becoming my 30 minute interview. I could line up 3 situations that answer the interviewers question, but then be able to tie that back to my big idea.

This 30 minute speech on one page can set up the stories you put on your resume or Linked In page. It can be a nice one-pager that you review before the interview.

So next time someone says “So, tell me about yourself”, you will know how to answer

To read more about Brand Careers, follow this presentation below. We have mapped out every skill and behavior your need to be successful as well as what it takes to thrive at each job level in Marketing.

Beloved Brands: Who are we?

At Beloved Brands, we promise that we will make your brand stronger and your brand leaders smarter. We can help you come up with your brand’s Brand Positioning, Big Idea and Brand Concept. We also can help create Brand Plans that everyone in your organization can follow and helps to focus your Marketing Execution. We provide a new way to look at Brand Management, that uses a provocative approach to align your brand to the sound fundamentals of brand management.

We will make your team of Brand Leaders smarter so they can produce exceptional work that drives stronger brand results. We offer brand training on every subject in marketing, related to strategic thinking, analytics, brand planning, positioning, creative briefs, customer marketing and marketing execution.

To contact us, email us at graham@beloved-brands.com or call us at 416-885-3911. You can also find us on Twitter @belovedbrands.