In-N-Out Burgers is one of the most beloved brands in the world. In-N-Out Burgers understands the role amazing people can play in creating a consumer experience that supports the brand. While a west coast brand that is (very) slowly moving east, the brand has the most crazed brand fans. You can get in a serious argument if you try to say another burger place is equal or better. What’s hidden beneath the surface, is a strong base of loyal, hard-working and well-rewarded employees.
Glass Door Survey
According to the annual Glass Door survey, In-N-Out is the 4th best place to work in America. If you narrow that down to LA, In-N-Out is the #1 place to work. It’s not just a one year fluke, In-N-Out has been a top 10 place to work since they started the survey in 2009. And it receives the same rave reviews on Indeed.com
Look at the other four companies on the list: the two biggest social media companies in the world, and two high-end consulting firms.
The secret recipe behind In-N-Out Burger
In-N-Out Burger pays its managers up to $160,000 a year, which is 3 to 4x higher than the industry average. And in California, that salary beats what a tech worker in Silicon Valley ($114K) or an architect ($112k) is making.
As for entry-level workers, In-N-Out pay $2 above the minimum wage. In-N-Out offers benefits including 401(k) plans, paid vacation, and dental and vision coverage for part- and full-time employees — which is an amazing package in the fast-food industry. And on top of that, they only promote from within. Employees say you get 2-3 promotions in the first year, with a wage hike each time. And every shift, you get a free In-N-Out hamburger.
Many of the online reviews talk about the fun atmosphere, the and the family feel of the managers, who are sympathetic to the needs of their staff. Salary alone will not get you a 4.6/5 on an anonymous review site.
Now it is a hard-working, intense job, especially with the crowds of brand fans each location attracts. I love the drive-thru experience where the smiling employee comes right up to your car and takes your order. That very second, it says this brand is about creating an amazing experience, even if you are just here for a few minutes.
Marketing your brand to employees inside your own company
The best brands consistently deliver. When you build your brand idea, I recommend you use a cross-functional team, including salespeople, R&D, human resources, finance, and operations. Their participation is one way to gain their buy-in. But that’s not where it stops.
Use your internal brand communications tools to drive a shared definition of the brand idea, as well as getting everyone to articulate how their role delivers that brand idea. Give the external and internal brand story equal importance to the consumer experience you create for your brand.
Everyone who works on the brand should use the brand idea as inspiration, and to guide decisions and activities across every function of your organization. It is the people within the brand organization who will deliver the brand idea to the consumer. Everyone needs a common understanding of and talking points for the brand.
When you work on a brand that leads to the customer experience, your operations people will be responsible for the face-to-face delivery of your brand to the consumer. Develop a list of service values, behaviors, and processes to deliver the brand idea throughout your organization.
You will find this type of thinking in my book, Beloved Brands.
I wrote my book, Beloved Brands, as the playbook for how to build a brand your consumers will love.
Beloved Brands has everything you need to run your brand. You will learn how to think strategically, define your brand with a positioning statement and a brand idea, write a marketing plan everyone can follow, inspire smart and creative marketing execution and analyze the performance of your brand through a deep-dive business review.
- How to think strategically
- Write a brand positioning statement
- Come up with a brand idea
- Write a brand plan everyone can follow
- Write an inspiring creative brief
- Make decisions on marketing execution
- Conduct a deep-dive business review
- Learn finance 101 for marketers
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At Beloved Brands, we help build brands that consumers love and we make brand leaders smarter.
Help create a brand positioning statement that motivates consumers to buy and gives your brand an ownable competitive advantage.
Build a marketing plan that forces smart focused decisions to help organize, steer, and inspire your team towards higher growth
Align your marketing execution behind a brand idea that tightens our bond with consumers and moves them through their buying journey
Use a deep-dive 360-degree assessment of your brand’s performance to trigger richer thinking before you write your brand plan
Our brand training program will help realize the full potential of your brand leaders, so they are ready to grow your brand.
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You have my personal promise to help you solve your brand building challenges. Above all, I will give you new thinking, so you can unlock future growth for your brand.
If you need our help, email me at email@example.com or call me at 416 885 3911