If you have been into a Starbucks the last few weeks, you’ll certainly feel the magic of the holiday season.
Every Starbucks feels well-decorated but never over stated. You can smell peppermint and ginger as soon as you walk in. If you want to add some flavor to your regular Latte, you can go for a Caramel Brûlé, Eggnog or Peppermint. And if you want to try one of the Christmas deserts, there’s Gingerbread loafs, Frosted Snowman cookies or the Cranberry Bliss Bar. Better yet, have you had one of those incredible Peppermint Brownie Cake Pops?
And of course, there is the Starbucks Red Cup.
As the red cups arrived at Starbucks as early as November 1st, you could see the Facebook posts and my 15 year-old daughter was “SO EXCITED” (her words) But it is such a great understated brand cue for Starbucks to link into the holiday season. They are in year 10 of the cups, and it’s become something we now connect with the modern day world of Christmas.
When you look online, you’ll see how big these little red cups are. There is a website dedicated to the countdown. And of course there are tons of tweets about the Red Cups, every time a consumer has one for the first time, signalling their excitement to all their network. That’s tons of free media.
Starbucks is a beloved brand
In the consumer’s mind, brands sit on a Brand Love Curve, with brands going from Indifferent to Like It to Love It and finally becoming a Beloved Brand for life. At the Beloved stage, demand becomes desire, needs become cravings, thinking is replaced with feelings. Consumers become outspoken fans. It’s this connection that helps drive power for your brand: power versus competitors, versus customers, versus suppliers and even versus the same consumers you’re connected with. The farther along the curve, the more power for the brand. It’s important that you understand where your brand sits on the Love Curve and begin figuring out how to move it along towards becoming a Beloved Brand.
When you reach the Beloved stage like Starbucks, it becomes all about the experience and the magical moments you can create. While you can continue to attack yourself before others can attack you, it’s also about maintaining the love by creating a bit of magic to surprise and delight your most loyal consumers. For a brand that taps into routine, having a regular set of drinks and desserts around Christmas gives the consumers some festive favorites to liven up the routine a little bit. Being a life ritual each and every day gets even bigger when you become a tradition each Christmas.
Christmas starts early
From a pure business point of view, Christmas starts November 1st all the way to December 31st, which means that one-sixth of the year, you are in red cups. After 10 years of red cups, Starbucks fully understands how the simple gesture connects with consumers and how it links Starbucks to one of those holiday traditions.
“When the cups turns red at Starbucks, that’s one of the first cues that the holidays are upon us. The emotional connection that our store partners (employees) have when they open that first box of the red cups and start using them that first day, and the emotional connection they see from their customers, that’s what we strive for. They see that surprise and excitement: ‘Oh, the red cups are at Starbucks!”
– Terry Davenport, Senior Vice President, Global Brand
On top of that Starbucks now has captured the entire calendar with specials around Valentines, St Patty’s day, Easter, Summer Drinks and Halloween (personally, I love the pumpkin stuff).
To stay in the holiday spirit, you can read up on how John Lewis has been using Christmas ads for the past 5 years to really connect with the consumer. Click on this to get to the article: John Lewis Christmas ads
Hope you are ready for the holidays
To learn more about this type of thinking, you should explore my new book, Beloved Brands.
With Beloved Brands, you will learn everything you need to know so you can build a brand that your consumers will love.
You will learn how to think strategically, define your brand with a positioning statement and a brand idea, write a brand plan everyone can follow, inspire smart and creative marketing execution and analyze the performance of your brand through a deep-dive business review.
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Beloved Brands: Who are we?
At Beloved Brands, our purpose is to help brands find a new pathway to growth. We believe that the more love your brand can generate with your most cherished consumers, the more power, growth, and profitability you will realize in the future.
We think the best solutions are likely inside you already, but struggle to come out. Our unique playbook tools are the backbone of our workshops. We bring our challenging voice to help you make decisions and refine every potential idea.
We start by defining a brand positioning statement, outlining the desired target, consumer benefits and support points the brand will stand behind. And then, we build a brand idea that is simple and unique enough to stand out in the clutter of the market, motivating enough to get consumers to engage, buy and build a loyal following with your brand.
We will help you write a strategic brand plan for the future, to get everyone in your organization to follow. It starts with an inspiring vision that pushes your team to imagine a brighter future. We use our strategic thinking tools to help you make strategic choices on where to allocate your brand’s limited resources.
Our brand playbook methodology will challenge you to unlock future growth for your brand
- Our deep-dive assessment process will give you the knowledge of the issues facing your brand, so you can build a smart plan to unleash future growth.
- Find a winning brand positioning statement that motivates consumers to buy, and gives you a competitive advantage to drive future growth.
- Create a brand idea to capture the minds and hearts of consumers, while inspiring and focusing your team to deliver greatness on the brand’s behalf.
- Build a brand plan to help you make smart focused decisions, so you can organize, steer, and inspire your team towards higher growth.
- Advise on advertising, to find creative that drives branded breakthrough and use a motivating messaging to set up long-term brand growth.
- Our brand training program will make your brand leaders smarter, so you have added confidence in their performance to drive brand growth.
To learn more about our coaching, click on this link: Beloved Brands Strategic Coaching
To learn more about our training programs, click on this link: Beloved Brands Training
If you need our help, email me at email@example.com or call me at 416 885 3911
You have my personal promise to help you solve your brand building challenges. I will give you new thinking, so you can unlock future growth for your brand.
Founder and CMO, Beloved Brands Inc.