2012 Wasn’t the Best Year For Branding
As we approach the year-end, I look optimistically forward to Lucky #13. I’m hopeful that 2013 will be a much better year in branding than 2012 was. While the economy was in a relative standstill, I think marketers also were. Do we still believe that great marketing can help drive an economy into recovery or do marketers just sit in fear, choosing the safest options they can find? All year, social marketers battled with traditional marketers. It is such a silly debate and I hope it ends sometime soon. The only real separation I see is that some brands are figuring it out, while others looked pretty stupid not even trying. Some media are figuring it out as well, but others are still struggling with how to make money from their services. I was going to do “The Best and Worst” but in 2012, it just feels too easy to do the worst.
Facebook IPO damaged the Brand Reputation:
The first 4 months of 2012 were filled with stories about how amazing and invincible Facebook was, with estimated valuation going from $20 Billion to $50 Billion all the way up to $100 Billion. Everyone was in awe and Zuckerberg was pure Genius. But once Facebook went public, they learned the hard lesson about privacy. Pretty soon, it because obvious that Facebook was struggling with how to monetize a billion members they had collected. The invincible brand was quickly tarnished and the stock price tumbled from $40 down to $15. For traditional Brand Leaders, this didn’t help the cause of Social Media.
A Year of Gaffes on Social Media
The worst tweet of the year belonged to Kitchen Aid who made an awful tweet during the US Presidential Elections. First, brands should never express their political views. And beyond that, the tweet was in extremely bad taste. Importantly, it does remind us that social media is the wild-west of marketing and has to be monitored closely.
McDonald’s innocently enough created a hashtag on twitter called #McDstories which quickly turned nasty with consumers just giving it to McDonald’s. Again, quick monitoring and deleting bad stories could have been helpful.
Pizza Hut posted an online video inviting the participants at the Town Hall Presidential Debate to ask the candidates whether they preferred sausage or pepperoni. The idea was a little too cute for the mainstream media who were in the midst of the serious debates and the pretty much roasted Pizza Hut hourly for days.
Please stop with the “Like Us on Facebook”
Alright, enough already. Getting someone to like you on Facebook doesn’t seem very hard. Almost as hard as getting someone to endorse you on Linked In. I’d like that stopped as well. This year, I was out on a nice country drive with my wife and drove past a Rock Quarry that had a sign “Like Us on Facebook”. Given the limited advertising budget of a Rock Quarry, they have one chance to communicate with me and that’s what they chose. How about “Rocks, $10 a pound”. Let’s hope the “Like Us on Facebook” dies soon.
Hotels Charging for Internet
Most of us likely pay between $25 and $60 per month for your internet services, depending on your location or bandwidth choices. We can get free WiFi in every Starbucks, McDonald’s, and any coffee shop. Yet, 2012 was the growing trend of Hotels starting to rip off consumers for Internet usage. Most recently, on a trip to NYC, they wanted to charge me $17 per day, per device. I figured we’d just use the lobby. That would cost $7 per hour. This is pure gouging of the consumer stuck away from home. I’m hoping one of the big chains sees a slight window where they can do what Starbucks did for WiFi. I encourage everyone who finds this hotel policy disgusting to complain to their hotel or go on their Twitter and register a complaint. In fact, I’m starting to hear of cities contemplating making their entire city “Free WiFi” as a competitive advantage. What everyone is learning is the internet has to be free and it’s expected to be free. This is a scam that I hope stops in 2013.
Blackberry’s Arrogance in Management
About 24 months ago, Blackberry was a relatively hot brand. It was the choice of the business world. People talked so much about being addicted to their blackberry that the term “crackberry” was a running gag. It seems every teenager was BBM’ing And they had just announced the launch of the Playbook, which loyal Blackberry users were looking forward to seeing. The problem for Blackberry was poor product quality–crappy browser, phone, camera, keyboards, and battery. Anyone who tried an iPhone or Android quickly switched and Blackberry’s market share dwindled and the stock price crumbled from $120 down to $10. It was the arrogance of management behind Jim Balsillie and Mike Lazaridis, who could no longer get along and who were both tossed from the company in 2012.
Apple Had a Mixed Year
Apple is the latest Beloved Brand that can do no wrong…that started to show some cracks over the past six months. It’s a classic case of making sure you measure Brand Wealth and Health. While the sales are still exceptionally strong and the stock price is extremely high, there were a few flaws this year that could be signs that people in the post-Jobs era are waiting for. The iPad3 wasn’t much of a difference for the average consumer to get excited behind. The iPhone5 while very strong didn’t really meet sales forecasts. And then there was the maps fiasco, which had many loyalists claiming “That would not have happened under Steve Jobs”. The good news for those loyalists is Tim Cook fired a bunch of the people responsible for the Maps fiasco, demonstrating that he’s not as tolerant for errors as they were proclaiming. The launch of iPad Mini was a nice tease for many consumers (myself included) but a few of the loyalists are also a bit skeptical, especially as it runs counter to what Jobs wanted. The Apple stock price started the year at $400, jumped quickly to $600+ in the spring, and fell back down to $515 where it sits currently. All in all, a mixed year for Apple. Twelve months ago, we optimistically said “what’s next for Apple” which twelve months later, we’re still saying “what’s next for Apple” but with a bit more frustration than optimism. I’m hopeful that it’s more than just iPhone 6, iPad 4, iPod Mini 2, or iPod 11.03. I thought Apple thought incrementalism sucked.
Obama vs Romney was a bit Blah
Forget the politics, candidates, policies for a minute. The marketing of the two candidates took a step back. No creativity came from social media. It was back to the future 1980s style campaigning with endless TV ads slamming each other. There was no “Obama” girl, no great speeches, tag lines, and the debates lacked any “you’re no Jack Kennedy” lines. As a marketer, sometimes we look for these campaigns to use all that money to come up with something truly breakthrough that the rest of us marketers can learn from. It also seems that the Tea Party and Occupy movements have both lost their steam. Maybe in 2016, we’ll have Clinton vs Bush (Hillary vs Jeb) that will make it seem like back to the future.
The National Hockey League
For the second time in five years, the NHL has a lockout of the players. Debate all you want as to whether you side with the Billionaires of the Millionaires, this is really no way to grow a brand that needs growing. In Canada, Hockey will always be #1. But in the coveted US market, Hockey remains on the outside looking in. Hockey trails the NFL, MLB, NBA, NASCAR, College Football, College Basketball, and even the UFC. If you don’t have snow, you haven’t really missed that the NHL is even on a work stoppage. Everyone always says “it’s the fans who are getting hurt”. No, it’s not. It’s the brand. When you are trying to grow a brand, it takes investment and commitment to build a relationship with your customers. Putting excessive detail on the cost line is not the way to grow. On top of that, the lockout comes down to one very simple premise: we want to put rules in place that will get the owners to stop paying the players so much money. Can’t they just do that, without the rules?
Here’s to a Great Year in 2013!
To find ways to make your brand more loved, read the following presentation: