What is a Consumer Insight? Our definition for consumer insights is the little secrets hidden beneath the surface, that explain the underlying behaviors, motivations, pain points and emotions of your consumers.
Consumer insights come to life through your advertising when told in such a captivating way that makes consumers stop and say “Hmmm, that’s exactly how I feel. I thought I was the only one who felt like that.” That’s why we laugh when seeing the way that consumer insight is projected with humor. That is why we get goose bumps when a consumer insight is projected with inspiration. And, that’s why we cry when the consumer insight comes alive through real-life drama.
Dove "Real Beauty"
With the “real beauty” campaign, Dove stood up for real women. The women we see up on the runway are size 2, 103 pounds, and likely 17. Movie stars have had plastic surgery. Most print ads, even with the most beautiful women, have been photo-shopped. There are real problems in our current society with anorexia, anxiety, and depression about appearance. Dove’s insight of “Women in all shapes, sizes look beautiful. Let’s stop idolizing the fake and start living in the real world. Let’s be happy with what we look like.” Women connected with this insight because they already felt that way. They are glad someone was finally saying it.
Ikea "It's just a lamp"
It’s a gutsy move by Ikea to admit their furniture is disposable. In reality, Ikea has loyal fans that keep coming back to the store. This lamp ad captures consumers who connect to the insight about “why hang onto this old lamp, it’s crazy, just get this year’s better model”.
Nike "Find Your Greatness"
There is a fat kid inside most of us. This ad was aired during the 2012 Olympics when the best of the best are celebrated and those who come 4th are chastised. The insight is “I know working out is good for me. I am never going to win a medal. But I still want to improve, just a little”. We don’t have to push to win a gold medal. We can be motivated to get out there and run.
Always "Run like a girl"
The Always “Like a girl” campaign is an inspirational video that connects with true insight about the perception of how girls run changes as they hit puberty. The ad starts by asking older teens and 20-somethings to run like a girl. Sadly, they depict a negative stereotypical overly feminine running style. Then, the narrator asks 10-year-old girls to run like a girl, and they run in a highly athletic manner. Finally, they asks what changes to make the older girls see running as a negative. The ad challenges viewers to rethink their stereotypes. It inspires girls with an uplifting message to be themselves. It encourages them to believe that, “running like a girl” is a good thing. The Always brand closely lines itself to the insights about the changes happening at puberty. This is a time when moms and daughters will be choosing the feminine hygiene brand they will use.
Nicoderm "Flight Attendant"
When I worked in the quit-smoking categories, I used the 360-degree mining for consumer insights. I have never smoked in my life, so all of this was new and forced me to listen, observe, and go deeper.
The power of observationAdding observations from focus groups, I could see how smokers become very agitated. We held two-hour focus groups and talked non-stop about what could get them to quit smoking. In the first hour, they were polite, but after one hour without a cigarette, I could see their agitation grow to a boiling point.
Understanding the emotionsUsing the emotional need states, I gravitated to the consumer’s lack of optimism or confidence to quit, how smokers feel out of control whenever they try to quit, and how they feel not themselves.
Observing how quitting smoking fits into their lives, I could see how they take their misery from trying to quit out on those around them. They linked the moment of quitting smoking with their “worst version of themselves coming out” and talked about “the monster.” Some said their spouse or friends had told them they would prefer they keep smoking rather than having to deal with this terrible version of themselves.
Consumer insight (connection point):
“I know I should quit. I’ve tried to quit smoking so many times, it’s ridiculous. I’m not myself. I’m grouchy, irritable, and feel out of control. Quitting smoking sucks!” When I shared this secret back with smokers who want to quit, they say, “Yup, that’s exactly how I feel.”
Consumer enemy (pain point):
“I fear quitting smoking will bring out the monster in me, turning me into the worst version of myself.”
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