Tag: instagram

No brand does Social Media better than Taylor Swift

B2WXKxRIUAA8EY-Yes, every star these days has millions of fans following them on Twitter and Instagram. But it’s what Taylor Swift does with her following that really separates her out from the pack, and helps turn her into a Beloved Brand.  I know you want to be cynical and think “well, she likely has a team of people”.  Yes she does, but she has the vision, direction and final say for how her brand is portrayed. Justin Bieber might have similar followers, but in between throwing eggs at the neighbor’s house or driving too fast, the most interesting thing he ever tweets is “Hello Chicago” on the morning of his concert or dropping the names of other celebrities that he’s hanging out with. It reminds me of Michael Jackson back in the 1980s–everyone was using video, but MJ was just using it better than everyone. 

I’m not a fan of TSwizzle’s music, but she does an amazing job portraying herself as an average girl living a celebrity life. She tries to do “normal things” that someone her age would do for her friends, and in this case she treats her fans as though they are her friends.The creative programs Taylor does choose give you a feeling that it’s not just about awareness, but rather about connecting. She uses surprise and delight marketing in many of the things she does, which is a great tool that bridges “pop star” lifestyle with the “average girl” image.   

Here are 5 brilliant and highly creative on-line moves by Taylor Swift that connect her on a deeper level with her followers:

1. Taylor woke up and flew to Ohio to surprise a fan by going to her bridal shower. She appears like a long-lost friend, hugging everyone and talking with ease among her “friends”.

2. While very small in nature, she has been well-known to just lurk around and comment on randomly comment on people’s Instagram page. Imagine how huge it is when her name randomly show up one day.  She’s even taken it a step further by providing advice to fans on Instagram–the type of advice that a friend would provide. 


3. This year, “Swiftmas” gifts to fan, where they actually studied the social media pages of certain fans to give them gifts that were relevant to that person’s life–just like a friend–plus long hand-written notes. She visited one long-term fan with gifts for her son–spending two hours with the family. Just watch the reaction of these fans. This video has over 14 million hits.

4.  Taylor wrote a compassionate and supporting note on Instagram to a Fan who was bullied. Bullying is a very important topic and this note generated tons of positive PR for Taylor.


5.  Visiting a Boston’s Children’s Hospital. What shows up in this video is how casual Taylor is–from having an un-tuned guitar to not overly prepared what to sing to a viral filming of the visit. 

Through each of these programs, Taylor Swift appears very open, authentic and genuine in her approach to fans. She grew up in such a video/on-line/social media world, that taking selfies, tweeting about waking up late and commenting people’s Instagram pages are just very “normal” things to do.

Taylor Swift uses Social Media to show up as”just an average girl”

Last year, I wrote about How Miley Cyrus used controversy to gain attention in a very strategic manner.  To read more on that, click on this hyper link:  Managing the Miley Cyrus Brand

At Beloved Brands, we run a Brand Leadership Center to train marketers in all aspects of marketing from strategic thinking, analysis, writing brand plans, creative briefs and reports, judging advertising and media. To see a workshop on THE BRAND LEADERSHIP CENTER, click on the Powerpoint presentation below:

We make Brands better.

We make Brand Leaders better.™

We offer brand coaching, where we promise to make your brand better by listening to the issues, providing advice that challenges you, and coaching you along a strategic pathway to reaching your brand’s full potential. For our brand leader training, we promise to make your team of brand leaders better, by teaching sound marketing fundamentals and challenging to push for greatness so that they can unleash their full potential. Feel free to add me on Linked In, or follow me on Twitter at @belovedbrands If you need to contact me, email me at graham@beloved-brands.com or phone me at 416 885 3911


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What will Happen when Teenagers Leave Facebook?

tumblr_lgfj0tfVVo1qdetk0o1_400I have two teenagers at home, so I can safely call myself the world’s foremost EXPERT ON TEENAGERS!!!   Actually, as a parent of teenagers, I have absolutely no clue what’s going on.  But that’s a whole different blog.  What I have noticed in 2013 is that my two teenagers aren’t using Facebook at all.  A sample of two:  my 16-year-old has only 5 posts this year and my 15-year-old has 7 posts.  I know 40 year-olds that have that many posts in a day, posting anything from photos of cute cats rolling on the grass to a hilarious video of an old lady dancing to 28 photos of their 3-year-old at the zoo pointing to a Lion or commenting on “what’s a color without the letter E in it”.  Unknown-1

And we can’t figure out for the life of me why teenagers would want to leave this cool and fun party?  Actually, the answer is pretty easy: “YOU GUYS ARE SUCH LOSERS”.  I hear that one every day.  Keep in mind, we drop them off where we can’t be seen.  This is the same thing that goes for social media.  Don’t embarrass me!

Facebook was originally developed by College Students for College students and then quickly followed by High School students.  It became the place to be around 2007.  Then 20 somethings got on, then Moms then snuck on in 2010 and now….Grandmas are on there.  The biggest growing demographic is 55+.  And they are commenting on photos.  OMG!!!  WTF!!!  IKR!!!  GTFO!!!  We had to tell my mom not to comment on my daughter’s Facebook page anymore for fear she would be unfriended and blocked.   We are already blocked so we know what that feels like.   It stings.

This is pure comedy, an example of the horror teens are facing.  It’s a mother trying to defend her son, on his girlfriend’s Facebook page.  My guess is they are no longer dating. 


Are we starting to get a picture of why the teens are leaving Facebook?  Just keep repeating this and it will help you understand teens:  “YOU GUYS ARE SUCH LOSERS”.  And then maybe go slam your door.  

Let’s Look at the Facts
  • The active number of Facebook users in the US is down 7.4% in 2013.  The average age continues to climb every year, with 65% of Facebook users are now over 35 years old.  The biggest complaint people have is that it’s boring.  As my friend says “how come people will watch videos of cats falling off a sidewalk on-line, but if we said that’s a TV show, no one would watch it”.  The answer is likely novelty.  
  • Moms have gone on Facebook in droves:  72% of Moms are now on Facebook.  Half of them said they are really just going on to keep tabs on their kids.  And 74% of Moms say they check their kids Facebook several times a week.  Slide1
  • On the flip side, one in three teens are embarrassed by their parents’ Facebook comments.  The problem is that your teenagers know you’re spying.  And they don’t appreciate it.  Over 30% of teens say they have unfriended their parents.  Teens complain they don’t get enough privacy on Facebook.  
  • Teens continue to turn to smartphones as their primary source and as a result prefer App based programs such as SnapChat, Twitter, KIK Messenger, Ask FM and Instagram. Adults can’t even find these and when they do, they can’t even work them. And when you figure it out, teens will just move on to something else.
  • Recent study found 33% of teens called Facebook the most important social network, closely followed by Twitter with 30%.  Twitter is significantly gaining.  Just 6 months ago, the scores were 42% to 27%.  
So now what happens? 

A few things come to mind.  

  • Kids want something that is uniquely their own.  It reminds me of what happened to the Gap Clothing store.  Back in the 1990s, it was the cool brand for teenagers.  Then Baby Gap and Maternity Gap meant teens would now be wearing the same clothes as their cute little nephew or their hugely pregnant Aunt.  Total Horror.  So the teens stopped going and then the pregnant aunt didn’t want to dress like someone uncool.  So sales tumbled.  This could be a metaphor for Facebook.  Once you are everything to everyone, you end up nothing and to no one.   
  • One less chance for Control Freak Moms:  If a lot of moms are on Facebook only to spy on their kids, maybe they’ll now move on and stop using Facebook so much.   How many pictures of Cats can we really “Like” while waiting for your little precious to post something you can tell her is totally inappropriate?   And other moms are likely only on Facebook because it’s the cool thing that teens do.  Once they find out it’s no longer cool, we could have our new version of the tipping point that Gap went through.
  • Advertisers are confused by Social Media yet again.  Just as they were finally able to start putting numbers to social media, the whole world has changed yet again.  Advertisers want to know reliable sources for where to invest their advertising dollars.  They need payback and if the audience keeps moving, then it’s hard for them to have a steady reliable place to invest in.
The same problem continues:  How do we Monetize Social Media Platforms?

Most social media platforms follow the same pattern.  They launch with a unique way of communicating that is a dramatic improvement over prior methods.  There is minimal advertising because they are focused more on gaining a large following that might take a year or two.  Plus, they are so unproven, making it very hard to get advertisers to buy into it.  They end up with a large audience but no proven method of making money from that large audience.  And then they take it public with a promise that “we’ll now use advertising to our huge audience to drive future revenues”.  teens-on-cell-phonesThe claim is that the value of Social Media platforms should not be based on current revenue streams but on future revenue sources.  They say “trust us, this will be huge”.  Right?  You’ve heard this story before.  But as they said in Jerry McGuire:  “Show me the money!!!”  

We have to be able to see how a social media platform can make money.   With some of these sites, I’m not seeing it yet.  But now, as Facebook is still trying to figure out how to monetize their huge user base, that user base is starting to leave.  Down 7.4% is pretty significant for something that is free.  The new mediums they are leaving for look like a total fad.  How do these new vehicles make money?  There are no ads on Instagram or Snap Chat.  Yes, Facebook now owns Instagram for a tidy $1 Billion.  But how do you now make money on it?  By the time they figure out how to monetize, the teenagers are likely already moving on to what’s next.  And the cycle continues.

Facebook had quickly become the wonder-drug of Social Media, the one powerhouse that everyone was engaged in and Advertisers were starting to understand.  Will there be a new version of the mega social media platform or will the future just be fragmented into unique platforms for unique groups?  Does that make it harder or easier on Advertisers?  Yes, there will be better segmentation but confusion over how to go about reaching.  Too many executional options for too many media choices.  

Is Facebook at a Tipping Point?  Will they just become the social media site for the over 30?

What’s Your Next Move Facebook?

Here’s a presentation that can help Brand Leaders to get better Media Plans.  

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  1. How to Write a Creative Brief.  The creative brief really comes out of two sources, the brand positioning statement and the advertising strategy that should come from the brand plan.  To read how to write a Creative Brief, click on this hyperlink:  How to Write a Creative Brief
  2. How to Write a Brand Plan:  The positioning statement helps frame what the brand is all about.  However, the brand plan starts to make choices on how you’re going to make the most of that promise.  Follow this hyperlink to read more on writing a Brand Plan:  How to Write a Brand Plan
  3. Turning Brand Love into Power and Profits:  The positioning statement sets up the promise that kick starts the connection between the brand and consumer.  There are four other factors that connect:  brand strategy, communication, innovation and experience.   The connectivity is a source of power that can be leveraged into deeper profitability.  To read more click on the hyper link:  Love = Power = Profits 

I run the Brand Leader Learning Center,  with programs on a variety of topics that are all designed to make better Brand Leaders.  To read more on how the Learning Center can help you as a Brand Leader click here:   Brand Leadership Learning Center

To reach out directly, email me at graham@beloved-brands.com

About Graham Robertson: The reason why I started Beloved Brands Inc. is to help brands realize their full potential value by generating more love for the brand.   I only do two things:  1) Make Brands Better or 2) Make Brand Leaders Better.  I have a reputation as someone who can find growth where others can’t, whether that’s on a turnaround, re-positioning, new launch or a sustaining high growth.  And I love to make Brand Leaders better by sharing my knowledge.  Im a marketer at heart, who loves everything about brands.  My background includes 20 years of CPG marketing at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke.  My promise to you is that I will get your brand and your team in a better position for future growth. Add me on LinkedIn at http://www.linkedin.com/in/grahamrobertson1 so we can stay connected.

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