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Too many Marketers are thinking about where the media is. They should be thinking about where their consumers are.

Even when your consumers are on-line, you should be aligned to what are they doing and the mood they are in when they are doing it. Last year, I saw a Rolex pre-roll ad on YouTube. My god people, that is not where Rolex should ever be. If you just go for pure efficiency and reach, you are completely missing the real opportunity of targeting your consumers on line. Not only do you have to find your consumers, you have to find them in the right mood so they are willing to engage with your brand.

The reality is today’s consumers live on their phones, tablets and laptops. While there are many ways to reach consumers, your agency likely recommends the most efficient balance of reach and frequency. However, I would challenge you to look at potential sites that fit your brand, both from a functional and emotional stance.

Here are the 8 reasons consumers use the internet:

  1. Be smarter
  2. Stay aware of what’s going on
  3. Escape the stress at some point in the day
  4. Express themselves
  5. Connect with others
  6. Go places, either local or around the world
  7. Buy things they desire
  8. Do things and control the variables.

Align your brand with the consumer mood states that matches up with one of the 8 ways that consumers use the internet.

As consumers move around the internet, their emotional mood state changes. I have matched up the 8 functional ways of how consumers use the internet, with their emotional mood states. You will notice I have used the 8 emotional zones I use for determining Brand Positioning.

Match up your brand emotional positioning with the consumer’s emotional mood when they are on-line.

If your brand is trying to own the ‘staying in control’ zone, do not use sites where consumers are in the mood to escape or express themselves such as Tumbler or Instagram. Conversely, a brand trying to own the ‘get noticed’ space should not be on the Economist or The Weather Network. There are enough sites that allow you to line your brand up perfectly.

When consumers want to be smarter, they ‘google it’ or look at subject matter expert sites. When consumers want to stay aware, they reach for their favorite on-line news site or scan social media news feeds. When consumers are in the mood to feel free, they try to escape, whether a 5 minute break at work or the subway going home after a long day, they look to escape with Youtube or Bleacher Report.

The line is getting blurry when consumers want to express themselves. While they might start with 140 characters on Twitter, they duplicate the post on Facebook, Instagram or Pinterest as they are in the mood to get noticed. One of the most obvious reasons for the internet is to connect with others, feeding their mood to be liked. They use email, texting or Facebook.

Consumers reach for their phone when they want to do things, checking the weather, looking up restaurant reviews or buying tickets to an event. While these consumers are looking to have fun, they use tools to stay in control, so nothing gets in the way of having fun. When consumers want to buy things to fulfill a craving or desire to reward themselves, they want it now and use transactional sites such as Amazon or eBay. Moreover, they go straight to a favorite retailer’s e-commerce site. When consumers want to go somewhere, they use Waze for driving directions or Uber to hail a ride. If they want to go on a vacation, they use Expedia to book a flight, explore things to do using TripAdvisor, or look up cool places to stay using Airbnb. These consumers are in the mood to explore but also find comfort.

Where are consumers when they are in the mood that matches up with your brand’s desired emotional space?


Here are five media questions for the future

Here are some challenging thoughts for us going forward.

1. Will people watch even more TV in the future?

Sounds crazy, but with more tablets and instant internet access, the future will see us watching even more TV programming. Consumers love anything on video. But, it will not be traditional network TV. We are already seeing a huge consumer shift to streaming TV, whether Netflix, special channels, on-demand viewing and Youtube videos. Advertising has yet to figure out how it will fit into these new TV options.

2. How can brands capture young adults?

With two college-aged kids, I can tell you they never watch network television, never read newspapers and never listen to the radio. Yet, they are constantly connected, using Netflix, texting, SnapChat and Instagram. One of the most interesting insights about this group is, ‘They never go on-line, mainly because they never go off-line’. They put their lives on-line and expect instant access to everything. They are constantly multi-tasking, prefer apps over software, newsfeed over news stories. While high profile beloved brands can easily reach them, low involvement or indifferent brands will have a hard time reaching them.

3. Can newspapers or magazines even survive?

Newspapers and magazines appear lost. For too long, they linked their brand to the actual format and moved on-line too slowly. For many, news now is now instant, ubiquitous and more casual/social. Instead of seeking out news, consumers now filter news. Journalists are struggling to capture readers and print companies are struggling to capture consumers to their on-line versions, as fake news, Twitter feeds and social media are dominating traditional print. Can these print companies figure out new revenue and profit models with on-line versions?

4. Are there too many social media options?

Early innovation in social media led to divergence of options. Yet, they are become more similar than different. Potential power plays could see mergers where the strongest brands squeeze out other players—the first being Microsoft’s purchase of LinkedIn. Other than high profile brands, many Brand Leaders struggle to come up with relevant content that can engage their targets. Imagine who might be next.

5. Can Brand Leaders figure out how to win in the new world?

Brand Leaders are more confused than they ever have been. The exploding of media options has led to an explosion of agencies, each battling each other for a share of the spend, rather than directing the Marketer with clear advice. Big traditional agencies have struggled as they move into digital and social, forcing the Brand Leaders to look to smaller agencies or even internal options. The biggest issue I see is that Marketers have become too involved, they are now doers taking on parts of subject matter experts rather than staying in the generalist decision maker role. For Brand Leaders, the changes are speeding up. Just as they are used to digital, there is a dramatic shift to social, and then another dramatic you shift to mobile. The problem is that unless you are a consumer of the media options, you will struggle with it. Every Brand Leader must have the curiosity to personally engage in new media options as a consumer, before they can judge it as a Marketer. You will learn more about these media choices by trying them out, than you will reading a presentation in a boardroom.

Here is a workshop we run on Marketing Execution that looks at both the creative and media sides of  reaching consumers.

Beloved Brands: Who are we?

At Beloved Brands, we promise that we will make your brand stronger and your brand leaders smarter. We can help you come up with your brand’s Brand Positioning, Big Idea and Brand Concept. We also can help create Brand Plans that everyone in your organization can follow and helps to focus your Marketing Execution. We provide a new way to look at Brand Management, that uses a provocative approach to align your brand to the sound fundamentals of brand management.

We will make your team of Brand Leaders smarter so they can produce exceptional work that drives stronger brand results. We offer brand training on every subject in marketing, related to strategic thinking, analytics, brand planning, positioning, creative briefs, customer marketing and marketing execution.

To contact us, email us at or call us at 416-885-3911. You can also find us on Twitter @belovedbrands.


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Graham Robertson

Graham spent 20 years in Brand Management leading some of the world’s most beloved brands at Johnson and Johnson, General Mills and Coke, rising up to VP Marketing. In his career, he has won numerous Advertising, Innovation and Leadership awards. Graham played a major role in helping J&J win Marketing Magazine’s prestigious “Marketer of the Year” award. Graham brings a reputation for challenging brand leaders to think differently and to be more strategically focused. Graham founded Beloved Brands in 2010, to help brands find growth and make brand leaders smarter. He leads workshops to help define your Brand Positioning, build your brand’s Big Idea, and write strategic Brand Plans that motivate and focus everyone that works on the brand. Our Beloved Brands training programs will help your team, produce exceptionally smart work work that drives stronger brand growth and profits. We cover everything a brand leader needs to know including strategic thinking, planning, positioning, execution and analytics. Our robust client roster has included the NFL Players Association, Reebok, the NBA, Acura, Shell, Miller Lite, 3M, Jack Link’s and Pfizer. His weekly brand stories have generated over 5 million views.

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